Alkami is Solid for Online Banking
February 26, 2022

Alkami is Solid for Online Banking

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Alkami

Alkami is used to provide online banking experiences to credit union members. Alkami is utilized for both desktop and mobile, however, the focus is clearly mobile-first. Alkami can be used for both retail and business applications, however, the strategic focus of the product has been retail. Although the business does exist, and is not too bad for small businesses (not appropriate for medium to large size businesses).
  • Mobile-first design is great on both iOS and Android.
  • Broad array of retail banking capabilities.
  • A large array of integrated partner products to enhance the core functionality of the base product.
  • SDK and API-centric architecture are helping to design for the future of banking applications.
  • SDK and APIs are not fully mature - while they are functional and have a bright future, the support infrastructure is not fully developed.
  • Custom development can take a long time.
  • They may be focused on sales over support given their recent public offering.
  • Uptime and performance.
  • Innovation and partnerships.
  • Responsiveness of the organization to our needs.
  • Enabled a solid mobile first.
  • Ember experience.
  • Allowed flexibility via the SDK.
  • Allowed us to focus on the business needs over the technology infrastructure.

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If you are looking for a high-quality online banking product and you don’t want/need to customize it too much, Alkami is a great choice- it has a lot out of the box and the people are great. If you need a lot of customization, and you don’t have the internal resources to help you do that, Alkami may be a challenge to satisfy your needs.