Almyta Control System vs. Orderhive (discontinued)

If you are looking for a one-stop solution, or you can easily migrate to one system, then I'd recommend Almyta. I would say and have heard it is much more beneficial when you just go all in. If you have a lot of organizing to do, it's a very useful one-stop tool for inventory solutions, purchasing, etc...

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Setting up was covered by a dedicated account rep. It was a smooth and relatively easy process. Problems started a year in when I lost my dedicated account rep. Customer service would refer to the instructions when a question was asked. Sadly they didn't understand the question most of the time.

• Good customization.
• Intuitive to use.

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• Around 18 months ago I started conversations with Orderhive as a potential vendor to run a large portion of our ecommerce business. It seemed promising, and the idea that the Plus (now called Enterprise) solution was customisable was the reason I decided to select Orderhive.
• There was a significant amount of due-diligence from my end. It took me around 6 months to get my head around what features the software currently had, and what we would need to have Orderhive complete as a customisation.
• This in itself was also quite a bit of work - there were a number of revisions to the contract documents, created by a non-technical sales representative. My concerns started around this point when I was unable to speak with a technical representative to discuss, in more detail, how each feature would work.

• Sometimes troubleshooting is cumbersome.
• Forecasting seems to have a few bugs.

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• shipping, I would like to be able to handle returns more easily.
• I would like to be able to handle stock differently according to order delivery dates. Order hive reserves qty for all the orders we place, I would like to be able to decide which orders reserve stock and which ones shouldn't.

Extremely poor, it is not a user-friendly automated time-saving system like what was promised. It is clunky and the development team is slow and creating very poor and unreliable results.

Their customer support people are very detail-oriented and helpful. I talk to them more than I would like, but they do a great job. Sometimes with software, the customer support can be very stuffy, but these guys are pretty committed to customer service and I appreciate that. They typically can solve an issue within 15-30 minutes.

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The worst I have ever experienced, they are arrogant, rude and often abusive. They then blame us when we get angry due to the poor quality of the product and the extremely bad customer service.

IBM Order Management is a good product but is on the expensive side. Additionally, I like to use MacOS and Almyta Control Systems is a little easy to use on a Mac. Almyta also has a broader range of support products. Personally, I really prefer Almyta's customer support and find them very helpful and responsive.

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Sadly I can't give Cin7 Core a review, because they haven't been able to resolve connection issues and it's been 3 months. But I'm done with this company

• Helped increase efficiency by 15% in 2019.
• Is streamlining internal communication.

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• There has been a negative ROI in this case. Not only have we paid a deposit toward the customisation of our orderhive implementation, there has also been a massive sunk cost of approximately 18 months of my time and effort.