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IBM now owns and supports Sterling Commerce products (since August 2010), the most notable product being IBM Order Management. The platform emphasizes order promising and fulfillment and provides tools to adaptively complete orders specified to customer demands.https://dudodiprj2sv7.cloudfront.net/product-logos/9N/eR/RBS00RA3GHA2.JPEGIBM Sterling - A Business Toy for Gamers??It is used across the entire organization for inbound, outbound, inventory control, supply chain management, returns, Cognos reporting, and more.,Centralizing data. Instantaneously updated data. Ad hoc reporting.,The user interface of the system is very "click" intensive. By that I mean that a user must either [mouse click] or [keyboard stroke] an inordinate amount, in order to accomplish a routine task. I contend that the user interface must have been developed by a "gamer" and not a business software development-type individual. This is very inefficient. While the system is very capable of creating ad hoc reports (downloading data and importing into Excel), it is weak in the other direction. I would like to be able to manipulate / annotate my downloaded data and upload it back to the system in a batch process fashion. This would increase efficiency and reduce some of the aforementioned gamer-like clicking. Perhaps the system is capable of this and our organization is just not taking advantage of such features. Recently, I spent a significant amount of time inputting data, in order to "trick" the system into providing the desired result. For example, the quantity of a specific product / SKU will display a result of [ 0 ], while most of the time no entry will be displayed if in fact the actual quantity is zero. The "trick" is this; Step 1 - Increase the value by [ 1 ], then [save]. Step 2 - Decrease the value by [ 1 ], then [save]. The system will now display the desired result. Wow!,6,It seems ROI is not necessarily used within my organization as a quantitative value. Many projects are implemented based more on instinct and emotional buying aspects than sound business decisions. While it may seem as if the IBM Sterling system has improved operations, there is no empirical data to substantiate that.,,9Sterling Commerce - A User Review1. ecom OMS system 2. Ecom Inventory Master 3. Ecom Ship from Store Order Fulfillment (Pick, Pack & Ship) 4. Ecom Warehouse Management system 5. Order Sourcing 6. Order Invoicing 7. Drop Ship Vendor Order Sourcing,Node Sourcing and scheduling Real Time Inventory Management Store Order Fulfillment Service Oriented Architecture,RCP Based deployment Wider variety of sourcing configuration Product Documentation COM Features need to better so that Customer case handling is facilitated,9,Easy and efficient Store Order fulfillment Flexible and configurable order sourcing options Employee Efficiency,,10IBM Sterling Order Management- Overview and AdvantagesIBM Sterling Order Management provides order orchestration through a centralized inventory, order promising and fulfillment hub to support omni-channel fulfillment. It helps enterprises increase fill rates and inventory turns, reduce markdowns, improve customer loyalty and increase share of wallet. The Sterling Order Management system enables you to make better decisions about how to promise and fulfill customer orders, resulting in improved profitability and customer satisfaction.,A single view of supply and demand across channels to provide improved inventory utilization and more accurate promise dates. Coordinated, customized fulfillment execution to support various selling channels and both internal and external supplies. One source of order information to provide customers with accurate and timely alerts and updates.,Better if they can support Warehouse management. It would be single tool to have E2E support.,7,In the long term it gives the customer a good view of good available on hand / allocated /reserved etc for better planning and can route the orders to different geographical location based on the availability,,Manhattan IWMSIBM Sterling Commerce - market leaderWe at eBay provide order management system(OMS) capability as a platform to major retailers.The back end of OMS is IBM Sterling Commerce.,Centralized order management Distributed inventory management Solid integration framework,Selling the product as more micro managed modules,8,Optimal inventory management resulted in more orders per minute and good ROI and customer experience,JDA Commerce Suite,JDA Commerce Suite, MagentoIBM Sterling CommerceIts used across all departments & geos in my organization. The biggest problem it address is across Global Inventory Management & Revenue recognition like Transfer IN & OUT. Also its capability with other applications.,The robust functionality of Sterling Order Management can be utilized across multiple selling channels, which include contact (call) center, store, web, and field sales Check inventory availability across all locations Sterling Distributed Order Management delivers the required visibility and event management across all fulfillment activity, allowing you to respond quickly to unexpected problems and meet customer expectations Although not yet fully integrated, Sterling has a compelling Supply Chain Execution fulfillment vision that covers Selling, Order Management and Logistics.,IBM Sterling Commerce has been unable to generate significant sales momentum with their Warehouse Management System and Transportation Management System suites and is falling behind the competition. It is yet to be seen if IBM can turn this around and start to keep pace with the industry leaders Sterling Warehouse Management Software depth and breadth of functionality is challenged in complex supply chain operations Sterling Transportation Management Software is largely North American centric; lacking features to handle sophisticated global operations,8,Improved Order life cycle & Reverse logistics,Manhattan Associates,6,7
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IBM Order Management
9 Ratings
Score 6.7 out of 101
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IBM Order Management Reviews

IBM Order Management
9 Ratings
Score 6.7 out of 101
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Gregory Powell profile photo
July 12, 2014

IBM Order Management Review: "IBM Sterling - A Business Toy for Gamers??"

Score 6 out of 10
Vetted Review
Verified User
Review Source
It is used across the entire organization for inbound, outbound, inventory control, supply chain management, returns, Cognos reporting, and more.
  • Centralizing data.
  • Instantaneously updated data.
  • Ad hoc reporting.
  • The user interface of the system is very "click" intensive. By that I mean that a user must either [mouse click] or [keyboard stroke] an inordinate amount, in order to accomplish a routine task. I contend that the user interface must have been developed by a "gamer" and not a business software development-type individual. This is very inefficient.
  • While the system is very capable of creating ad hoc reports (downloading data and importing into Excel), it is weak in the other direction. I would like to be able to manipulate / annotate my downloaded data and upload it back to the system in a batch process fashion. This would increase efficiency and reduce some of the aforementioned gamer-like clicking. Perhaps the system is capable of this and our organization is just not taking advantage of such features.
  • Recently, I spent a significant amount of time inputting data, in order to "trick" the system into providing the desired result. For example, the quantity of a specific product / SKU will display a result of [ 0 ], while most of the time no entry will be displayed if in fact the actual quantity is zero. The "trick" is this; Step 1 - Increase the value by [ 1 ], then [save]. Step 2 - Decrease the value by [ 1 ], then [save]. The system will now display the desired result. Wow!
I would be interested to know how much is out-of-the-box and how much customization a specific organization's requirement would be.
Read Gregory Powell's full review
Raj Samrat Chaudhuri profile photo
March 17, 2014

IBM Order Management: "Sterling Commerce - A User Review"

Score 9 out of 10
Vetted Review
Verified User
Review Source
1. ecom OMS system
2. Ecom Inventory Master
3. Ecom Ship from Store Order Fulfillment (Pick, Pack & Ship)
4. Ecom Warehouse Management system
5. Order Sourcing
6. Order Invoicing
7. Drop Ship Vendor Order Sourcing
  • Node Sourcing and scheduling
  • Real Time Inventory Management
  • Store Order Fulfillment
  • Service Oriented Architecture
  • RCP Based deployment
  • Wider variety of sourcing configuration
  • Product Documentation
  • COM Features need to better so that Customer case handling is facilitated
1. Order Capture
2. Order Sourcing & Scheduling
3. Inventory
Read Raj Samrat Chaudhuri's full review
No photo available
November 08, 2016

IBM Order Management Review: "IBM Sterling Order Management- Overview and Advantages"

Score 7 out of 10
Vetted Review
Verified User
Review Source
IBM Sterling Order Management provides order orchestration through a centralized inventory, order promising and fulfillment hub to support omni-channel fulfillment. It helps enterprises increase fill rates and inventory turns, reduce markdowns, improve customer loyalty and increase share of wallet. The Sterling Order Management system enables you to make better decisions about how to promise and fulfill customer orders, resulting in improved profitability and customer satisfaction.
  • A single view of supply and demand across channels to provide improved inventory utilization and more accurate promise dates.
  • Coordinated, customized fulfillment execution to support various selling channels and both internal and external supplies.
  • One source of order information to provide customers with accurate and timely alerts and updates.
  • Better if they can support Warehouse management. It would be single tool to have E2E support.
[IBM Sterling Order Management is well suited for] Integrated order fulfillment processes across all selling channels to provide a seamless customer fulfillment experience.
Read this authenticated review
No photo available
December 09, 2015

IBM Order Management Review: "IBM Sterling Commerce - market leader"

Score 8 out of 10
Vetted Review
Verified User
Review Source
We at eBay provide order management system(OMS) capability as a platform to major retailers.The back end of OMS is IBM Sterling Commerce.
  • Centralized order management
  • Distributed inventory management
  • Solid integration framework
  • Selling the product as more micro managed modules
It's perfect for medium to large retailers
Read this authenticated review
No photo available
March 13, 2015

IBM Order Management Review: "IBM Sterling Commerce"

Score 8 out of 10
Vetted Review
Verified User
Review Source
Its used across all departments & geos in my organization. The biggest problem it address is across Global Inventory Management & Revenue recognition like Transfer IN & OUT.
Also its capability with other applications.
  • The robust functionality of Sterling Order Management can be utilized across multiple selling channels, which include contact (call) center, store, web, and field sales
  • Check inventory availability across all locations
  • Sterling Distributed Order Management delivers the required visibility and event management across all fulfillment activity, allowing you to respond quickly to unexpected problems and meet customer expectations
  • Although not yet fully integrated, Sterling has a compelling Supply Chain Execution fulfillment vision that covers Selling, Order Management and Logistics.
  • IBM Sterling Commerce has been unable to generate significant sales momentum with their Warehouse Management System and Transportation Management System suites and is falling behind the competition. It is yet to be seen if IBM can turn this around and start to keep pace with the industry leaders
  • Sterling Warehouse Management Software depth and breadth of functionality is challenged in complex supply chain operations
  • Sterling Transportation Management Software is largely North American centric; lacking features to handle sophisticated global operations
What is the Development Technology ? What is the Integration Technology ? How much it can be Customized ?
Read this authenticated review

About IBM Order Management

IBM Order Management provides order orchestration through a centralized inventory, order promising and fulfillment hub to support omni-channel fulfillment. It helps enterprises increase fill rates and inventory turns, reduce markdowns, improve customer loyalty and increase share of wallet. IBM Order Management enables you to make better decisions about how to promise and fulfill customer orders, resulting in improved profitability and customer satisfaction.
Categories:  Order Management

IBM Order Management Competitors

Manhattan Active Inventory, SAP Hybris, Oracle Order Management

IBM Order Management Technical Details

Operating Systems: Unspecified
Mobile Application:No