Altera Sunrise EHR vs. DrChrono

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Altera Sunrise EHR
Score 10.0 out of 10
N/A
The Altera Sunrise suite, formerly from Allscripts is a hospital information management system for midsize and larger hospitals designed to connect all clinical information and financial systems. Sunrise encompasses, patient and EHR application, Sunrise Financial Management, Ambulatory Care, Sunrise EHR, Sunrise Surgical Care, and other applications.N/A
DrChrono
Score 9.0 out of 10
N/A
DrChrono in Sunnyvale offers what they describe as a complete EHR, Practice Management, and Revenue Cycle Management Solution - Available on iPad, iPhone, and Web. DrChrono offers solutions for speciality practices as well.
$199
per month
Pricing
Altera Sunrise EHRDrChrono
Editions & Modules
No answers on this topic
Starting Price
$199.00
per month
Offerings
Pricing Offerings
Altera Sunrise EHRDrChrono
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Altera Sunrise EHRDrChrono
Top Cons

No answers on this topic

Features
Altera Sunrise EHRDrChrono
Patient Scheduling
Comparison of Patient Scheduling features of Product A and Product B
Altera Sunrise EHR
8.0
1 Ratings
0% above category average
DrChrono
-
Ratings
Multi-location support8.01 Ratings00 Ratings
Electronic Medical Records
Comparison of Electronic Medical Records features of Product A and Product B
Altera Sunrise EHR
8.0
1 Ratings
9% above category average
DrChrono
-
Ratings
Charting / document management8.01 Ratings00 Ratings
Best Alternatives
Altera Sunrise EHRDrChrono
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Score 8.9 out of 10
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CareLogic EHR
CareLogic EHR
Score 10.0 out of 10
CareLogic EHR
CareLogic EHR
Score 10.0 out of 10
Enterprises
Epic
Epic
Score 8.7 out of 10
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Epic
Score 8.7 out of 10
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User Ratings
Altera Sunrise EHRDrChrono
Likelihood to Recommend
10.0
(1 ratings)
1.0
(1 ratings)
Likelihood to Renew
-
(0 ratings)
1.0
(1 ratings)
Usability
-
(0 ratings)
5.0
(1 ratings)
Availability
-
(0 ratings)
5.0
(1 ratings)
Performance
-
(0 ratings)
6.0
(1 ratings)
Support Rating
-
(0 ratings)
1.0
(1 ratings)
Online Training
-
(0 ratings)
2.0
(1 ratings)
Implementation Rating
-
(0 ratings)
3.0
(1 ratings)
Configurability
-
(0 ratings)
5.0
(1 ratings)
Product Scalability
-
(0 ratings)
5.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
1.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
1.0
(1 ratings)
User Testimonials
Altera Sunrise EHRDrChrono
Likelihood to Recommend
Altera Digital Health
This is well suited for small business needs where are only a handful of users need an EHR to perform their usual tasks such as patient charting etc. Allscripts Sunrise EHR can be challenging to use sometimes because of the slow processing speed, which may test your patience and can lead to frustration.
Read full review
DrChrono
Templates are customizable and you can take pictures directly into a patient's chart. DrChrono is less appropriate for this reason: they have been working on enrolling my company for Medicare electronic billing for [seven months]. [As a result], I have been unable to bill for any Medicare patients for [seven months]. The only person I have talked to was in India [and] ([the] email address ended in .india). I have had to call Medicare to try to figure out how to complete the enrollment process, [and I ended up with this response from Medicare: "DrChrono needs to [stop being lazy and do something]!." I lost [a] significant [amount of] money. [...]
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Pros
Altera Digital Health
  • Create notes and prepare medical charts for patients
  • Can easily create and modify templates
  • Can create addendum to the notes
Read full review
DrChrono
  • Documentation Template Customization
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Cons
Altera Digital Health
  • Speed can be improved as I face lagging and freezing issues with it.
  • Reviewing notes from older visits is a little tricky as it requires a lot of clicks.
  • The size of the EHR screen is not well optimized with your computer screen, and hence the fonts look very small.
Read full review
DrChrono
  • [Onboarding] trainers and tech support do not know the program.
  • [All] DrChrono calls are from blocked, [unknown], or their personal numbers. [Looking] at [each] caller ID, you have to answer every call because they do not register as DrChrono.
  • DrChrono [uses] [Google] phone and [I could] not understand what [a] trainer [said] [when I called them]. [I could not hear what the trainer said] over the noise of other conversations on [Google] phone.
  • [I] [had] absolutely no way of talking to tech support in person.
  • [Tech] support tickets [are] unanswered.
  • [They] do not know how to enroll providers to bill Medicare electronically.
  • [There was] absolutely no accountability.
  • [The] platform was constantly down [and was very frustrating].
  • [There was a] consistently, delayed submission.
  • [Every] day, [I got] an email about a problem that they are working on.
  • [Weekly] issues for platform [was] addressed for slowness.
  • Tech support needs [to have professional people answering tech problems, needs to be reliable, and be responsive whenever someone has issues].
  • [The] tutorial videos [for DrChrono] are from several years [ago] and no longer apply to the [most] current platform layout.
  • [The] help browser [is] nonfunctional.
  • [Tech support is not well trained. You can not talk to anyone in person and they often do not answer tech tickets. Onboard trainers do not know their system. Customer often figures out the answers before the training rep. Between the accent and the noise of Google phone, my entire training session was asking her to repeat what she said. When they are rated lowest of the group for tech support, it is for a reason].
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Likelihood to Renew
Altera Digital Health
No answers on this topic
DrChrono
DrChrono has resulted in revenue loss
Read full review
Usability
Altera Digital Health
No answers on this topic
DrChrono
If you don't want to do anything custom, the platform is pretty easy to navigate.
Read full review
Reliability and Availability
Altera Digital Health
No answers on this topic
DrChrono
I am glad I am not always affected by the platform problems. You get daily emails notifying you they are working on slowness, ERA submission problems etc
Read full review
Performance
Altera Digital Health
No answers on this topic
DrChrono
For the most part, the program slowness has not affected me directly.
Read full review
Support Rating
Altera Digital Health
No answers on this topic
DrChrono
Their tech support is not well trained. You can not talk to tech support directly. You have to submit work tickets, which have gone unanswered
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Online Training
Altera Digital Health
No answers on this topic
DrChrono
When being trained on the billing program, rather than start at the beginning and "TRAIN HOW TO USE THE PROGRAM" the trainer kept asking me what questions I had. I kept saying I don't know what I don't know. Her response was, ok, were done then. You don't have anymore questions. The only thing I could think to do was ask her to explain each item in each drop down box, but she would just read out loud the drop down choices and ask what questions I had. This pretty much sums up their training.
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Implementation Rating
Altera Digital Health
No answers on this topic
DrChrono
If you have used other EHR and programs, over time you will be able to self train for DrChrono
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Alternatives Considered
Altera Digital Health
No answers on this topic
DrChrono
TheraOffice has the best tech support and onboarding training. WebPT is also good, but their charting templates lack customization. RehabOptima and Casamba are straight forward and reliable. I am currently stuck with DrChrono.
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Scalability
Altera Digital Health
No answers on this topic
DrChrono
The platform is often being worked on for slowness.
Read full review
Return on Investment
Altera Digital Health
  • Best solution (charting, patient scheduling, workflow management, and many more features) for companies from 1 to 10 employees
  • We have trained our staff and did not face any hiccups
  • It has definitely improved our efficiency and overall productivity
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DrChrono
  • Negative: I have lost reimbursement due to the time for tech support to address ticket and the max claims submission time.
  • Negative: I have [not had any medicare revenue for seven months] due to DrChrono not knowing how to enroll for Medicare Electronic Billing. This issue still has not been resolved.
  • Negative: Lost time due to the platform being down or running slow.
  • Negative: Slow claims processing.
  • Negative: DrChrono needs [qualified] tech support, [quality] [for] onboard training, [timely] response to technical issues, [and timely] response to billing issues.
Read full review
ScreenShots