Altitude Xperience vs. Deepgram

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Altitude Xperience
Score 7.6 out of 10
N/A
Altitude Xperience is a unified and complete customer interaction software suite. It enables contact centers to integrate different functionalities and tools to support the customer experience (CX). Formerly from Altitude Software, it is now supported by Enghouse since the late 2020 acquisition.N/A
Deepgram
Score 0.0 out of 10
N/A
Deepgram is a Deep Learning ASR offering real-time transcription, built to scale by the company of the same name in San Francisco. It can be used alone or on top of an existing tech.N/A
Pricing
Altitude XperienceDeepgram
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Altitude XperienceDeepgram
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Altitude XperienceDeepgram
Features
Altitude XperienceDeepgram
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Altitude Xperience
9.7
1 Ratings
15% above category average
Deepgram
-
Ratings
Agent dashboard9.01 Ratings00 Ratings
Validate callers10.01 Ratings00 Ratings
Outbound response10.01 Ratings00 Ratings
Call forwarding10.01 Ratings00 Ratings
Click-to-call (CTC)9.01 Ratings00 Ratings
Warm transfer10.01 Ratings00 Ratings
Predictive dialing10.01 Ratings00 Ratings
Interactive voice response10.01 Ratings00 Ratings
REST APIs9.01 Ratings00 Ratings
Call scripts10.01 Ratings00 Ratings
Call tracking10.01 Ratings00 Ratings
Multichannel integration10.01 Ratings00 Ratings
CRM software integration9.01 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Altitude Xperience
9.6
1 Ratings
15% above category average
Deepgram
-
Ratings
Inbound call routing10.01 Ratings00 Ratings
Omnichannel inbound routing10.01 Ratings00 Ratings
Recording10.01 Ratings00 Ratings
Quality management9.01 Ratings00 Ratings
Call analytics8.01 Ratings00 Ratings
Historical reporting10.01 Ratings00 Ratings
Live reporting10.01 Ratings00 Ratings
Best Alternatives
Altitude XperienceDeepgram
Small Businesses
CloudTalk
CloudTalk
Score 7.6 out of 10
RingCentral Contact Center
RingCentral Contact Center
Score 8.1 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 7.6 out of 10
Zoom Contact Center
Zoom Contact Center
Score 8.4 out of 10
Enterprises
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 8.8 out of 10
Verint Speech and Text Analytics
Verint Speech and Text Analytics
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Altitude XperienceDeepgram
Likelihood to Recommend
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
Altitude XperienceDeepgram
Likelihood to Recommend
Enghouse
  • Both inbound and outbound interactions for telephony, social media (Twitter and Facebook out of the box), email, chat and more.
  • Powerful predictive dialing--gives the option to change between dialing modes without interruptions.
  • Offers the possibility to load customer data and tie interactions with specific customers to get a better idea of the customer's journey.
  • Offers the possibility to save interaction outcomes and present them in monitoring and reports.
  • Cannot replace a corporate PBX.
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Deepgram
No answers on this topic
Pros
Enghouse
  • Predictive outbound
  • Offers a reliable CRM-lite option
  • GDPR platform module
  • Customizable reports
  • Powerful IVR flows with many options
  • Web-based management and agent applications available
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Deepgram
No answers on this topic
Cons
Enghouse
  • User interface
  • Offers no direct access to its database
  • Support responsiveness could be better
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Deepgram
No answers on this topic
Alternatives Considered
Enghouse
Altitude uCI offers some CRM capabilities that Genesys Cloud does not. It offers the option to store multi-dimensional interaction outcomes and presents them in reports. Altitude uCI agent scripts can be more elaborate than Genesys Could ones, and its reports are fully customizable. While Genesys Cloud is moving toward that direction, it still doesn't offer the level of customizability Altitude Xperience does.
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Deepgram
No answers on this topic
Return on Investment
Enghouse
  • Reliable prediction improves productivity
  • Multichannel integration offers an all-in-one solution
  • Offers its own custom-made PBX solution that is more reasonably priced than standalone PBX solutions
  • Can work with existing corporate PBXs (Cisco, Alcatel, Avaya)
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Deepgram
No answers on this topic
ScreenShots