Altitude Xperience vs. iMind

• Both inbound and outbound interactions for telephony, social media (Twitter and Facebook out of the box), email, chat and more.
• Powerful predictive dialing--gives the option to change between dialing modes without interruptions.
• Offers the possibility to load customer data and tie interactions with specific customers to get a better idea of the customer's journey.
• Offers the possibility to save interaction outcomes and present them in monitoring and reports.
• Cannot replace a corporate PBX.

Incentivized

iMind is well suited when we need to conduct a conference and most of our team members are at home so we just make a conference and invite all of them and conduct a successful video conference with them easily. Less appropriate when we are outside of the office and have only smartphones and need to join meetings but we can not.

• Predictive outbound
• Offers a reliable CRM-lite option
• GDPR platform module
• Customizable reports
• Powerful IVR flows with many options
• Web-based management and agent applications available

Incentivized

• Communication without failures
• High resolution of the image(up to 4K)
• Leader functions for quick conference gathering

• User interface
• Offers no direct access to its database
• Support responsiveness could be better

Incentivized

• Regarding iMind, I have nothing unfavorable to say. However, issues might arise when joining via a smartphone since you cannot join the conference using a phone number.

Altitude uCI offers some CRM capabilities that Genesys Cloud does not. It offers the option to store multi-dimensional interaction outcomes and presents them in reports. Altitude uCI agent scripts can be more elaborate than Genesys Could ones, and its reports are fully customizable. While Genesys Cloud is moving toward that direction, it still doesn't offer the level of customizability Altitude Xperience does.

Incentivized

It makes my business more productive and helps to coordinate faster.

• Reliable prediction improves productivity
• Multichannel integration offers an all-in-one solution
• Offers its own custom-made PBX solution that is more reasonably priced than standalone PBX solutions
• Can work with existing corporate PBXs (Cisco, Alcatel, Avaya)

Incentivized

• It makes my business more productive
• helps to coordinate faster