Alvaria Workforce vs. Five9 WFO
Alvaria Workforce vs. Five9 WFO
Product | Rating | Most Used By | Product Summary | Starting Price |
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Alvaria Workforce | N/A | Alvaria Workforce (formerly Aspect Workforce Management), is a suite of software which combines call center workforce management with advanced analytics features like call recording, speech analytics, eLearning for training, data sharing for schedule optimization across call center or branch locations, and desktop analytics for monitoring and analyzing discrete actions like employee keystrokes and application usage. The Basic, Advanced, and Enterprise tiers include… | N/A | |
Five9 WFO | N/A | Five9 WFO, based on the Virtual Observer call center recording and workforce optimization software from Coordinated Systems which was acquired by Five9 in early 2020, enables users to optimize staffing with accurate multi-skill, multi-channel forecasts and schedules, real-time adherence, and intraday management. Five9 WFO functionality comes with pre-built integrations for Salesforce, Zendesk, Oracle, and ServiceNow. | N/A |
Alvaria Workforce | Five9 WFO | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Alvaria Workforce | Five9 WFO | |
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Top Pros |
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Top Cons |
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Alvaria Workforce | Five9 WFO | |
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Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.8 out of 10 | Calabrio Teleopti WFM Score 7.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Alvaria Workforce | Five9 WFO | |
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Likelihood to Recommend | 9.0 (8 ratings) | - (0 ratings) |
Likelihood to Renew | 8.6 (5 ratings) | - (0 ratings) |
Usability | 8.0 (1 ratings) | - (0 ratings) |
Support Rating | 8.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 9.0 (1 ratings) | - (0 ratings) |
Alvaria Workforce | Five9 WFO | |
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Likelihood to Recommend | Alvaria, Inc (Aspect Software + Noble Systems) | Five9 No answers on this topic |
Pros | Alvaria, Inc (Aspect Software + Noble Systems) | Five9 No answers on this topic |
Cons | Alvaria, Inc (Aspect Software + Noble Systems) | Five9 No answers on this topic |
Likelihood to Renew | Alvaria, Inc (Aspect Software + Noble Systems) | Five9 No answers on this topic |
Usability | Alvaria, Inc (Aspect Software + Noble Systems) | Five9 No answers on this topic |
Support Rating | Alvaria, Inc (Aspect Software + Noble Systems) | Five9 No answers on this topic |
Implementation Rating | Alvaria, Inc (Aspect Software + Noble Systems) | Five9 No answers on this topic |
Alternatives Considered | Alvaria, Inc (Aspect Software + Noble Systems) | Five9 No answers on this topic |
Return on Investment | Alvaria, Inc (Aspect Software + Noble Systems) | Five9 No answers on this topic |
ScreenShots |