Great product and easy to use!
November 06, 2018
Great product and easy to use!

Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Aspect Workforce Management
Aspect Workforce Management is used across the company by both employees and their supervisors as a way to schedule breaks and lunches around business needs, as well as schedule time off for employees. There is an app as well which makes it easy to arrange your schedule even when you're not in the office. The app could use some updating, as far as the user interface is concerned, but it's still convenient to have. Aspect WFM is an excellent way for all employees to stay in sync, especially with large companies where it can be challenging to communicate with other sites.
Pros
- easy and quick to use- you don't have to waste hours explaining how to use WFM with your employees
- reliable- multiple employees can be making changes and testing staffing changes without the site crashing
- easy to balance employee scheduling with your business needs
Cons
- workforce app seems a little outdated and could be improved
- more room for customization- not necessary but employees like to have a little creative outlet so it could be good to allow changes to the dashboard look
- removing the requests from the inbox is a little time consuming- you have to delete each request manually one by one, there isn't a way to batch delete them
- Aspect really makes it easy for your employees to be there when your customers need the help.
- I can't speak to this as much since I was just customer service, but it was easy to see that Aspect made us aware of when we had more customers needing assistance so we were able to schedule around that. It's great being known for having excellent, easy-to-reach customer service and Aspect made that simple to achieve.
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