TrustRadius

Amazon Alexa for Business vs. ASAPP Customer Experience Performance (CXP)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Amazon Alexa for Business
Score 4.9 out of 10
N/A
Alexa for Business is a service that enables organizations and employees to use Alexa to get more work done. With Alexa for Business, employees can use Alexa as their intelligent assistant to be more productive in meeting rooms, at their desks, and with Alexa devices. IT and facilities managers can also use Alexa for Business to measure and increase the utilization of the existing meeting rooms in their workplace.
$3
per month per user
ASAPP Customer Experience Performance (CXP)
Score 8.5 out of 10
N/A
ASAPP in New York offers artificial intelligence and machine learning products to deliver automation and human augmentation, supporting customer experiences. They develop AI, machine learning, speech recognition, robotic process automation, and natural language processing software. Their flagship ASAPP Customer Experience Performance (CXP) supports asynchronous communication with conversational AI and machine learning sales prioritization, and provides conversational intelligence to support…N/A
Pricing
Amazon Alexa for BusinessASAPP Customer Experience Performance (CXP)
Editions & Modules
Enrolled users
$3
per month per user
Shared devices
$7
per month per device
No answers on this topic
Offerings
Pricing Offerings
Amazon Alexa for BusinessASAPP Customer Experience Performance (CXP)
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details——
More Pricing Information
Best Alternatives
Amazon Alexa for BusinessASAPP Customer Experience Performance (CXP)
Small Businesses
Fin by Intercom
Fin by Intercom
Score 8.6 out of 10
Fin by Intercom
Fin by Intercom
Score 8.6 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Amazon Alexa for BusinessASAPP Customer Experience Performance (CXP)
Likelihood to Recommend
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
Amazon Alexa for BusinessASAPP Customer Experience Performance (CXP)
Likelihood to Recommend
Amazon AWS
Virtual assistants at work are still new features and have a lot to improve. 
The more features we have, the more we want new features. 
In small environments we have "noise" between virtual assistants, making use inappropriate. 
But in more distributed environments it is very good.
We still have a lot to learn (both, us and our Alexas).
Verified User
Anonymous
Read full review
ASAPP
No answers on this topic
Pros
Amazon AWS
  • Communication between people on the team.
  • Interactive personal assistant.
  • Better workspace management.
Verified User
Anonymous
Read full review
ASAPP
No answers on this topic
Cons
Amazon AWS
  • Could have a feature for group chats.
  • Alexa has some problems hearing nearby voices.
  • Website suggestions are irrelevant sometimes (should have user evaluation functionality for the answer, improving accuracy).
Verified User
Anonymous
Read full review
ASAPP
No answers on this topic
Alternatives Considered
Amazon AWS
We looked at two other alternatives: Google Nest and Apple. But Alexa already has popular devices that many people on the team already had in their homes. And it would be easier to integrate into the professional environment. The cost of Amazon products is also much lower, which makes the product more competitive.
Verified User
Anonymous
Read full review
ASAPP
No answers on this topic
Return on Investment
Amazon AWS
  • Difficulties with technology integration.
  • Identify all possible uses.
  • We still lost a lot of time making new settings.
Verified User
Anonymous
Read full review
ASAPP
No answers on this topic
ScreenShots