Likelihood to Recommend I would like to mentioned about the scenario where Amazon cloud search was well suited is when we need regular updation of data and the subject matter requires continuous alterations due to the continuous changing environment and talking abut the least appropriate would the times when their is high level of customisation requirements in the project.
Read full review Coveo Relevance Cloud is a great solution to implement into Salesforce to provide Knowledge-Centered Support, Enhancements to a Customer Community, to provide sales aids, or to complement your customized app in Salesforce.
Read full review Pros Really fast queries Good Reporting Reduce the cost of the server Read full review Coveo is fast, search results come up quick (though it's not always great). Not much complexity to run. Coveo is implemented within our portal and doesn't require extra steps to use it. Read full review Cons First thing I would like to mentioned about its indexing speed, I have noticed while working with large sums of data Second I would like to mentioned about customisation challenge, although it is also its pros but a con as well, as it is a tedious task to customise when time value comes place as well. Thirdly, I do feel that its advanced search queries could be more supported. I have seen some level of lagging when it comes to more advanced search queries given the size of data. Read full review It would be great if Coveo 6 allowed you to rebuild indexes from a certain subtree instead of needing to rebuild the entire tree to see changes. This functionality was added in Coveo 7 and is very useful. In Coveo 6, integration with Sitecore is more difficult than one would expect. This integration is much improved in Coveo 7. I have seen cases where an exception thrown when crawling a specific document will cause the indexing to stop completely. I believe this only happens in implementations using custom faceting but it could be handled more efficiently if the trouble document was skipped and the indexing could continue. Relevancy ranking editor is good but not as powerful as GSA. GSA offers a self-learning scorer which automatically analyzes user behavior and the specific links that users click on for specific queries to fine tune relevance and scoring. We've ran into issues on multiple clients with Sitecore items being indexed multiple times in Sitecore 7 and Coveo 7. The fix Coveo suggested was to upgrade our Sitecore version and Coveo but unfortunately this didn't resolve our issue. After months of testing we were finally able to resolve this by implementing our own CoveoItemCrawler to get around the issue (based on https://developers.coveo.com/display/public/SC201404/Items+in+the+Same+Language+Gets+Indexed+Multiple+Times;jsessionid=3C1A2AE33540E0A0B8BB52BA3A64AF70). Integration with RabbitMQ in Coveo 7 seems error prone. We often see the error "The AMQP operation was interrupted" and on occasion, need to restart the Coveo service to get this operating again. In some extreme cases, we have also had to restart the server because of issues when attempting to restart the Coveo service. Read full review Likelihood to Renew This question is not applicable to me
Read full review Alternatives Considered I didn't investigate the best alternatives to CloudSearch, but did help with implementing this feature in our application. But from what i tested and used - Cloudsearch is very fast to get queries. Some negative points can be the time to implement this and some configurations that can be tricky.
Read full review Return on Investment It has directly or indirectly improved the operational effiecncy for sure. Its limitations towards limited customisation requirements makes it a bit negative side of the scenario. Its scalability of the growth offers seamless accommodation of large data sets which is a positive impact although. Read full review Quick to find things in a massive database when needed. Results need to be more concise - sometimes we spend more time looking for the right file than if we were to just search amongst our own networks instead. Coveo is not always the most useful but does its job when general information is needed. Read full review ScreenShots