Amazon CloudSearch vs. Coveo Relevance Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Amazon CloudSearch
Score 8.9 out of 10
N/A
Amazon CloudSearch is enterprise search as a service, from Amazon Web Services.N/A
Coveo Relevance Cloud
Score 6.9 out of 10
N/A
Coveo is an enterprise search technology which can index data on disparate cloud systems making it easier to retrieve. It has integrated plug-ins for Salesforce.com, Sitecore CEP, and Microsoft Outlook and SharePoint.
$600
per month
Pricing
Amazon CloudSearchCoveo Relevance Cloud
Editions & Modules
No answers on this topic
Base
$600
per month
Pro
$1,320
per month
Offerings
Pricing Offerings
Amazon CloudSearchCoveo Relevance Cloud
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Best Alternatives
Amazon CloudSearchCoveo Relevance Cloud
Small Businesses
Yext
Yext
Score 9.0 out of 10
Yext
Yext
Score 9.0 out of 10
Medium-sized Companies
Guru
Guru
Score 9.2 out of 10
Guru
Guru
Score 9.2 out of 10
Enterprises
Guru
Guru
Score 9.2 out of 10
Guru
Guru
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Amazon CloudSearchCoveo Relevance Cloud
Likelihood to Recommend
7.0
(1 ratings)
10.0
(4 ratings)
Likelihood to Renew
-
(0 ratings)
6.6
(2 ratings)
User Testimonials
Amazon CloudSearchCoveo Relevance Cloud
Likelihood to Recommend
Amazon AWS
Amazon Cloudsearch can be suitable for some queries that require fast data. For example, in our case, we used CloudSearch, in a tool called Global Search. That will search everything like names, emails and a lot of stuff in our application. If you want fast data and you have a simple query, Global Search isn't appropriate for you.
Read full review
Coveo
Coveo Relevance Cloud is a great solution to implement into Salesforce to provide Knowledge-Centered Support, Enhancements to a Customer Community, to provide sales aids, or to complement your customized app in Salesforce.
Read full review
Pros
Amazon AWS
  • Really fast queries
  • Good Reporting
  • Reduce the cost of the server
Read full review
Coveo
  • Coveo is fast, search results come up quick (though it's not always great).
  • Not much complexity to run.
  • Coveo is implemented within our portal and doesn't require extra steps to use it.
Read full review
Cons
Amazon AWS
  • Can take some time to implement
  • The initial configuration can be tricky
  • Takes some time to update the values
Read full review
Coveo
  • It would be great if Coveo 6 allowed you to rebuild indexes from a certain subtree instead of needing to rebuild the entire tree to see changes. This functionality was added in Coveo 7 and is very useful.
  • In Coveo 6, integration with Sitecore is more difficult than one would expect. This integration is much improved in Coveo 7.
  • I have seen cases where an exception thrown when crawling a specific document will cause the indexing to stop completely. I believe this only happens in implementations using custom faceting but it could be handled more efficiently if the trouble document was skipped and the indexing could continue.
  • Relevancy ranking editor is good but not as powerful as GSA. GSA offers a self-learning scorer which automatically analyzes user behavior and the specific links that users click on for specific queries to fine tune relevance and scoring.
  • We've ran into issues on multiple clients with Sitecore items being indexed multiple times in Sitecore 7 and Coveo 7. The fix Coveo suggested was to upgrade our Sitecore version and Coveo but unfortunately this didn't resolve our issue. After months of testing we were finally able to resolve this by implementing our own CoveoItemCrawler to get around the issue (based on https://developers.coveo.com/display/public/SC201404/Items+in+the+Same+Language+Gets+Indexed+Multiple+Times;jsessionid=3C1A2AE33540E0A0B8BB52BA3A64AF70).
  • Integration with RabbitMQ in Coveo 7 seems error prone. We often see the error "The AMQP operation was interrupted" and on occasion, need to restart the Coveo service to get this operating again. In some extreme cases, we have also had to restart the server because of issues when attempting to restart the Coveo service.
Read full review
Likelihood to Renew
Amazon AWS
No answers on this topic
Coveo
This question is not applicable to me
Read full review
Alternatives Considered
Amazon AWS
I didn't investigate the best alternatives to CloudSearch, but did help with implementing this feature in our application. But from what i tested and used - Cloudsearch is very fast to get queries. Some negative points can be the time to implement this and some configurations that can be tricky.
Read full review
Coveo
No answers on this topic
Return on Investment
Amazon AWS
  • Positive Point - Reduced the server load
  • Negative point - Not suitable for all queries
  • Negative Point - Time to implement this feature
Read full review
Coveo
  • Quick to find things in a massive database when needed.
  • Results need to be more concise - sometimes we spend more time looking for the right file than if we were to just search amongst our own networks instead.
  • Coveo is not always the most useful but does its job when general information is needed.
Read full review
ScreenShots