Does its job, but is lacking
June 14, 2019
Does its job, but is lacking
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Coveo
Coveo is currently implemented within our company's ecosystem, which is a portal where employees can read about current company news, recent events, and access a number of tools provided for our day-to-day work. Many files are saved onto this portal, and employees can search within the portal to find what they need. This is where we use Coveo - they are our primary search engines within this portal. They help dig through our massive database of files.
- Coveo is fast, search results come up quick (though it's not always great).
- Not much complexity to run.
- Coveo is implemented within our portal and doesn't require extra steps to use it.
- Coveo does its job but is lacking.
- The results displayed by Coveo are not always relevant.
- The results displayed by Coveo are not sorted, nor is there an option to sort.
- The results displayed by Coveo are not location-specific, so results not relevant to my area or country gets shown.
- Quick to find things in a massive database when needed.
- Results need to be more concise - sometimes we spend more time looking for the right file than if we were to just search amongst our own networks instead.
- Coveo is not always the most useful but does its job when general information is needed.