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Amazon CloudSearch vs. Inbenta Enterprise Search

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Amazon CloudSearch

    Score8.5 out of 10
    N/AAmazon CloudSearch is enterprise search as a service, from Amazon Web Services.N/A

    Inbenta Enterprise Search

    Score8 out of 10
    Enterprise companies (1,001+ employees)
    Inbenta is a conversational intelligence technology provider headquartered in Sunnyvale. Inbenta Search is a search tool built with the vendor’s Symbolic AI and Natural Language Processing (NLP) that aims to help the user reduce support cost by understanding customers’ questions and quickly delivering the most relevant answers, providing a self-service solution to customer support.N/A
    Pricing
    Amazon CloudSearchInbenta Enterprise Search
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Amazon CloudSearchInbenta Enterprise Search
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeRequired
    Additional DetailsInbenta is a scalable solution. The vendor charges based on the number of sessions or searches that occur on the user's support site. The vendor also offers free trials with certain partner integrations including Zendesk and Salesforce Desk.com.
    More Pricing Information
    Best Alternatives
    Amazon CloudSearchInbenta Enterprise Search
    Small Businesses
    Elasticsearch
    Score8.5 out of 10
    Elasticsearch
    Score8.5 out of 10
    Medium-sized Companies
    Elasticsearch
    Score8.5 out of 10
    Elasticsearch
    Score8.5 out of 10
    Enterprises
    Elasticsearch
    Score8.5 out of 10
    Amazon CloudSearch
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Amazon CloudSearchInbenta Enterprise Search
    Likelihood to Recommend
    7.0
    (1 ratings)
    8.0
    (1 ratings)
    User Testimonials
    Amazon CloudSearchInbenta Enterprise Search
    Likelihood to Recommend
    Amazon AWS
    Amazon Cloudsearch can be suitable for some queries that require fast data. For example, in our case, we used CloudSearch, in a tool called Global Search. That will search everything like names, emails and a lot of stuff in our application. If you want fast data and you have a simple query, Global Search isn't appropriate for you.
    Incentivized
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    Inbenta Technologies Inc.
    If you are looking for an enterprise search platform that offers an easy to use interface and if high performance is not really your priority, then I believe Inbenta Enterprise Search would fit your use case. For most other situations, I would recommend using a tried and tested search platform like Apache Solr.
    Incentivized
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    Pros
    Amazon AWS
    • Really fast queries
    • Good Reporting
    • Reduce the cost of the server
    Incentivized
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    Inbenta Technologies Inc.
    • Fairly easy to use interface.
    • Quick to onboard new users, both in terms of access as well as training.
    • The NLP-based semantic search feature is quite impressive.
    Incentivized
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    Cons
    Amazon AWS
    • Can take some time to implement
    • The initial configuration can be tricky
    • Takes some time to update the values
    Incentivized
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    Inbenta Technologies Inc.
    • It is a fairly new tool in the market, so not much market feedback exists for this. This made us apprehensive in using it.
    • The documentation and online forums are bare minimum.
    • Quite buggy when working with multiple sources.
    Incentivized
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    Alternatives Considered
    Amazon AWS
    I didn't investigate the best alternatives to CloudSearch, but did help with implementing this feature in our application. But from what i tested and used - Cloudsearch is very fast to get queries. Some negative points can be the time to implement this and some configurations that can be tricky.
    Incentivized
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    Inbenta Technologies Inc.
    Apache Solr to Inbenta is like Java to Python. Apache Solr is powerful and handles complex search platforms well. Inbenta, on the other hand, is meant to be easy to use and does not lay too much emphasis on performance. If you are a small or medium business, Inbenta may suit your needs better. However, if you wish to manage a large and complex search platform, Solr is the way to go.
    Incentivized
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    Return on Investment
    Amazon AWS
    • Positive Point - Reduced the server load
    • Negative point - Not suitable for all queries
    • Negative Point - Time to implement this feature
    Incentivized
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    Inbenta Technologies Inc.
    • Enabled our developers to quickly deploy changes to the search model.
    • NLP-powered semantic search feedback provides good actionable insights.
    Incentivized
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    ScreenShots

    Inbenta Enterprise Search Screenshots

    Screenshot of Inbenta Search Sample Result