Amazon CloudSearch vs. Inbenta Enterprise Search

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Amazon CloudSearch
Score 7.8 out of 10
N/A
Amazon CloudSearch is enterprise search as a service, from Amazon Web Services.N/A
Inbenta Enterprise Search
Score 8.0 out of 10
Enterprise companies (1,001+ employees)
Inbenta is a conversational intelligence technology provider headquartered in Sunnyvale. Inbenta Search is a search tool built with the vendor’s Symbolic AI and Natural Language Processing (NLP) that aims to help the user reduce support cost by understanding customers’ questions and quickly delivering the most relevant answers, providing a self-service solution to customer support.N/A
Pricing
Amazon CloudSearchInbenta Enterprise Search
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Amazon CloudSearchInbenta Enterprise Search
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeRequired
Additional Details—Inbenta is a scalable solution. The vendor charges based on the number of sessions or searches that occur on the user's support site. The vendor also offers free trials with certain partner integrations including Zendesk and Salesforce Desk.com.
More Pricing Information
Community Pulse
Amazon CloudSearchInbenta Enterprise Search
Top Pros
Top Cons
Best Alternatives
Amazon CloudSearchInbenta Enterprise Search
Small Businesses
Algolia
Algolia
Score 8.9 out of 10
Algolia
Algolia
Score 8.9 out of 10
Medium-sized Companies
Guru
Guru
Score 9.0 out of 10
Guru
Guru
Score 9.0 out of 10
Enterprises
Guru
Guru
Score 9.0 out of 10
Guru
Guru
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Amazon CloudSearchInbenta Enterprise Search
Likelihood to Recommend
6.0
(2 ratings)
8.0
(1 ratings)
User Testimonials
Amazon CloudSearchInbenta Enterprise Search
Likelihood to Recommend
Amazon AWS
I would like to mentioned about the scenario where Amazon cloud search was well suited is when we need regular updation of data and the subject matter requires continuous alterations due to the continuous changing environment and talking abut the least appropriate would the times when their is high level of customisation requirements in the project.
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Inbenta Technologies Inc.
If you are looking for an enterprise search platform that offers an easy to use interface and if high performance is not really your priority, then I believe Inbenta Enterprise Search would fit your use case. For most other situations, I would recommend using a tried and tested search platform like Apache Solr.
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Pros
Amazon AWS
  • Really fast queries
  • Good Reporting
  • Reduce the cost of the server
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Inbenta Technologies Inc.
  • Fairly easy to use interface.
  • Quick to onboard new users, both in terms of access as well as training.
  • The NLP-based semantic search feature is quite impressive.
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Cons
Amazon AWS
  • First thing I would like to mentioned about its indexing speed, I have noticed while working with large sums of data
  • Second I would like to mentioned about customisation challenge, although it is also its pros but a con as well, as it is a tedious task to customise when time value comes place as well.
  • Thirdly, I do feel that its advanced search queries could be more supported. I have seen some level of lagging when it comes to more advanced search queries given the size of data.
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Inbenta Technologies Inc.
  • It is a fairly new tool in the market, so not much market feedback exists for this. This made us apprehensive in using it.
  • The documentation and online forums are bare minimum.
  • Quite buggy when working with multiple sources.
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Alternatives Considered
Amazon AWS
I didn't investigate the best alternatives to CloudSearch, but did help with implementing this feature in our application. But from what i tested and used - Cloudsearch is very fast to get queries. Some negative points can be the time to implement this and some configurations that can be tricky.
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Inbenta Technologies Inc.
Apache Solr to Inbenta is like Java to Python. Apache Solr is powerful and handles complex search platforms well. Inbenta, on the other hand, is meant to be easy to use and does not lay too much emphasis on performance. If you are a small or medium business, Inbenta may suit your needs better. However, if you wish to manage a large and complex search platform, Solr is the way to go.
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Return on Investment
Amazon AWS
  • It has directly or indirectly improved the operational effiecncy for sure.
  • Its limitations towards limited customisation requirements makes it a bit negative side of the scenario.
  • Its scalability of the growth offers seamless accommodation of large data sets which is a positive impact although.
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Inbenta Technologies Inc.
  • Enabled our developers to quickly deploy changes to the search model.
  • NLP-powered semantic search feedback provides good actionable insights.
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ScreenShots

Inbenta Enterprise Search Screenshots

Screenshot of Inbenta Search Sample Result