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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Amazon Lex

    Score7.5 out of 10
    N/AAmazon Lex is a fully managed AI chatbot builder designed to build conversational interfaces into applications using voice and text. The platform provides the advanced deep learning functionalities of Automatic Speech Recognition (ASR) and Natural Language Understanding (NLU) to enable the development of interactive chatbots and virtual assistants.

    $0

    Per Speech Request

    Azure AI Search

    Score8.9 out of 10
    N/AAzure AI Search (formerly Azure Cognitive Search) is enterprise search as a service, from Microsoft.

    $0.10

    Per Hour

    Pricing
    Amazon LexAzure AI Search
    Editions & Modules
    Request and Response
    $0.004
    Per Speech Request
    Stream Conversation
    $0.0065
    Per Speech Interval
    Basic
    $0.101
    Per Hour
    Standard S1
    $0.336
    Per Hour
    Standard S2
    $1.344
    Per Hour
    Standard S3
    $2.688
    Per Hour
    Offerings
    Pricing Offerings
    Amazon LexAzure AI Search
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Best Alternatives
    Amazon LexAzure AI Search
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    AWS Chatbot
    Score8.4 out of 10
    Amazon CloudSearch
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Amazon LexAzure AI Search
    Likelihood to Recommend
    8.0
    (1 ratings)
    9.3
    (6 ratings)
    Usability
    9.0
    (1 ratings)
    9.3
    (3 ratings)
    Support Rating
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Amazon LexAzure AI Search
    Likelihood to Recommend
    Amazon AWS
    If you wish to quickly deploy multilingual chatbots without having to worry about infrastructure and model training, go for Amazon Lex. It is one of the best general-purpose conversational AI solutions in the market. The cherry on the cake is that it also seamlessly integrates with other AWS services, so you would be good there. Performance monitoring is very easy with AWS. It has support for both text and integration. If you are not a pro-NLP expert, Amazon Lex will make your job really easy.
    Incentivized
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    Microsoft
    It's very useful when used with large file systems, once the models index the files good enough, the suggestions are very impressive and produce grounded answers. Since it can natively work with blob storage the requirement for pre-processing the data is eliminated i.e. the data can be searched in its raw form, this makes Azure AI Search a very powerful tool when used with Azure Stack.
    Incentivized
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    Pros
    Amazon AWS
    No answers on this topic
    Microsoft
    • Incredibly robust back-end infrastructure.
    • Streamlined integration into Microsoft's Azure Cloud.
    • From a user standpoint, it lets the customer easily access their data and provide useful search tips.
    Incentivized
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    Cons
    Amazon AWS
    No answers on this topic
    Microsoft
    • Like virtually all Azure services, it has first-class treatment for .Net as the developer platform of choice, but largely ignores other options. While there is a first-party Python SDK, there are only community packages for other languages like Ruby and Node. Might be a game of roulette for those to be kept up-to-date. This might make it a non-starter for some teams that don't want to do the work to integrate with the REST API directly.
    • In my opinion, partitions inside of Azure Search don't count as data segregation for customers in a multi-tenant app, so any application where you have many customers with high-security concerns, Azure Search is probably a non-starter.
    • To elaborate on the multi-tenant issue: Azure Search's approach to pricing is pretty steep. While there is a free tier for small applications (50MB of content or less) the first paid tier is about 14x more expensive than the first SQL Database tier that supports full-text search. For many applications, it makes a lot more economic sense to just run some LIKE or CONTAINS queries on columns in a table rather than going with Azure Search.
    Incentivized
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    Usability
    Amazon AWS
    Easy to deploy and very easy to integrate with other AWS services. Automating simple tasks is also very easy with Amazon Lex. We never had NLP experts in our team, but we were still able to deploy chatbots for our support functions with minimal issues. Native integration with other AWS services like S3 and Lambda has been of paramount importance.
    Incentivized
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    Microsoft
    I give 10 rating because by using this endpoint and api key only we able to build that chatbot product in a timeline given by our client and also creating the endpoint and keys from the portal is also very easy for Azure AI Search and it doesn't take much time and also scalability is good.
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    Support Rating
    Amazon AWS
    Community support for Amazon Lex is good. Also, since it is an AWS service, the support has a similar standard as other AWS services. We have had a couple of instances of our bots weren't able to interact with our web apps. We reached out to the support team, and they were able to resolve our issue in no time. The documentation from the Amazon Lex team also makes creating chatbots a breeze.
    Incentivized
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    Microsoft
    No answers on this topic
    Alternatives Considered
    Amazon AWS
    No answers on this topic
    Microsoft
    It is good for me, and I want to rate this product 9/10. I hope they continue to improve and also offer a free plan with more benefits to learn Azure AI Search.
    Incentivized
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    Return on Investment
    Amazon AWS
    • Support satisfaction has increased
    • Time to resolve customer concerns has seen a major improvement
    • Amazon Lex can quickly automate repetitive simple tasks for us
    • Our organization has built NLP capability without having to hire language experts/linguists
    • Since the integration with AWS services is natively supported, our existing DevOps team can manage our Amazon Lex deployment
    Incentivized
    Read full review
    Microsoft
    • When integrated with our existing file system the Azure AI Search helped users tremendously by reducing search times and improve efficacy of intended result.
    • Since Azure AI Search is a PaaS solution, we had very short ideation to go-live timespan, which ended up reflecting in our product performance.
    • A rare but not negligible occurrence was correctness of search being questionable when new data was added to the system. The search returns false positive results.
    Incentivized
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