Amazon Lex vs. BMC Helix Virtual Agent

Amazon Lex

15 Reviews and Ratings

BMC Helix Virtual Agent

3 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Amazon Lex	Score7.5 out of 10	N/A	Amazon Lex is a fully managed AI chatbot builder designed to build conversational interfaces into applications using voice and text. The platform provides the advanced deep learning functionalities of Automatic Speech Recognition (ASR) and Natural Language Understanding (NLU) to enable the development of interactive chatbots and virtual assistants.	$0 Per Speech Request
BMC Helix Virtual Agent	Score8 out of 10	N/A	BMC Helix Virtual Agent (formerly Helix Chatbot) is designed to offer intelligent, omni-channel experiences to drive employee engagement and productivity via BMC Helix Digital Workplace and BMC Helix Business Workflows. These applications address changing expectations around user experiences and go beyond convenience; AI-powered experiences make digital services easier for IT organizations to deploy and easier and more appealing for employees to consume.	N/A

Pricing

Amazon Lex

BMC Helix Virtual Agent

Request and Response: $0.004
Per Speech Request
Stream Conversation: $0.0065
Per Speech Interval

No answers on this topic

Pricing Offerings
Amazon Lex	BMC Helix Virtual Agent
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

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Best Alternatives
	Amazon Lex	BMC Helix Virtual Agent
Small Businesses	ZoomInfo Chat Score7.9 out of 10	ZoomInfo Chat Score7.9 out of 10
Medium-sized Companies	SAP Conversational AI (discontinued) Score6.8 out of 10	SAP Conversational AI (discontinued) Score6.8 out of 10
Enterprises	AWS Chatbot Score8.4 out of 10	AWS Chatbot Score8.4 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Amazon Lex	BMC Helix Virtual Agent
Likelihood to Recommend	8.0 (1 ratings)	- (0 ratings)
Usability	9.0 (1 ratings)	- (0 ratings)
Support Rating	8.0 (1 ratings)	- (0 ratings)

User Testimonials
	Amazon Lex	BMC Helix Virtual Agent
Likelihood to Recommend	Amazon AWS If you wish to quickly deploy multilingual chatbots without having to worry about infrastructure and model training, go for Amazon Lex. It is one of the best general-purpose conversational AI solutions in the market. The cherry on the cake is that it also seamlessly integrates with other AWS services, so you would be good there. Performance monitoring is very easy with AWS. It has support for both text and integration. If you are not a pro-NLP expert, Amazon Lex will make your job really easy. Incentivized Verified User Read full review	BMC Helix No answers on this topic
Usability	Amazon AWS Easy to deploy and very easy to integrate with other AWS services. Automating simple tasks is also very easy with Amazon Lex. We never had NLP experts in our team, but we were still able to deploy chatbots for our support functions with minimal issues. Native integration with other AWS services like S3 and Lambda has been of paramount importance. Incentivized Verified User Read full review	BMC Helix No answers on this topic
Support Rating	Amazon AWS Community support for Amazon Lex is good. Also, since it is an AWS service, the support has a similar standard as other AWS services. We have had a couple of instances of our bots weren't able to interact with our web apps. We reached out to the support team, and they were able to resolve our issue in no time. The documentation from the Amazon Lex team also makes creating chatbots a breeze. Incentivized Verified User Read full review	BMC Helix No answers on this topic
Return on Investment	Amazon AWS Support satisfaction has increased Time to resolve customer concerns has seen a major improvement Amazon Lex can quickly automate repetitive simple tasks for us Our organization has built NLP capability without having to hire language experts/linguists Since the integration with AWS services is natively supported, our existing DevOps team can manage our Amazon Lex deployment Incentivized Verified User Read full review	BMC Helix No answers on this topic
ScreenShots