Amberscript vs. Verbit

Amberscript is great for transcribing individual audio (or video) files that reside on your computer. The ability to view and edit the text of the text file (to correct or remove data that you don't want to be shared) before the output is a great option. I feel it may be limited in the ability to transcribe live audio records such as phone calls or meetings, where we would find it very useful to have immediate access to a transcript (for coaching or sharing purposes). I feel the needs are more designed as a solution for pre-existing audio/video files versus working in real-time.

Incentivized

Verbit offers a captioning service that meets our requirements and is less expensive than other services we have used in the past. It offers a web interface as well as being integrated into our LMS (Canvas) so it is very flexible in how we can use it.

Since it is integrated with our media management software (Kaltura), it works seamlessly in the background.

One caveat is that you can't search for a unique ID number in the web interface, so if you have two or more videos that have the same name, you don't know which one to caption.

Incentivized

• Automated Speech to text transcribing
• Video and Audio file to text data file conversion

Incentivized

• There does not appear to be a way to transcribe live audio (such as a live meeting or live phone call)

Incentivized

I feel that Amazon Transcribe was much more feature-rich, allowing for a much more real-time solution, whereas Amberscript is great for transcribing existing call recordings (or video files) to a rich text file. Amazon Transcribe will do both, while Amberscript only does the latter. For our business, this was a significant feature loss for Amberscript.

Incentivized

• Having an automated speech-to-text conversion allows us to reduce human hours, which would normally take notes or have to review long audio files.
• Being able to transcribe multiple call recordings into a searchable text format allows for coaching of issues in a much more efficient format than an audio recording.

Incentivized