Great for pre-existing audio files, but not the solution for transcribing live audio (meetings/phone calls)
March 25, 2022

Great for pre-existing audio files, but not the solution for transcribing live audio (meetings/phone calls)

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Amberscript

We looked into a speech-to-text solution as a way to transcribe our daily meetings (90+ minutes per day) and inbound/outbound call center recordings (hundreds of recordings per week) as a solution to improve efficiency by allowing us to quickly share data from meetings (as a text-file versus a 90-minute audio file) and search call recordings for specific keywords (and to use for coaching/training purposes) without needing to manually review each audio file.

Pros

  • Automated Speech to text transcribing
  • Video and Audio file to text data file conversion

Cons

  • There does not appear to be a way to transcribe live audio (such as a live meeting or live phone call)
  • Speech to text conversion (fast!)
  • Ability to export in various formats, with timestamps.
  • Having an automated speech-to-text conversion allows us to reduce human hours, which would normally take notes or have to review long audio files.
  • Being able to transcribe multiple call recordings into a searchable text format allows for coaching of issues in a much more efficient format than an audio recording.
I feel that Amazon Transcribe was much more feature-rich, allowing for a much more real-time solution, whereas Amberscript is great for transcribing existing call recordings (or video files) to a rich text file. Amazon Transcribe will do both, while Amberscript only does the latter. For our business, this was a significant feature loss for Amberscript.

Do you think Amberscript delivers good value for the price?

Yes

Are you happy with Amberscript's feature set?

Yes

Did Amberscript live up to sales and marketing promises?

Yes

Did implementation of Amberscript go as expected?

I wasn't involved with the implementation phase

Would you buy Amberscript again?

Yes

Amberscript is great for transcribing individual audio (or video) files that reside on your computer. The ability to view and edit the text of the text file (to correct or remove data that you don't want to be shared) before the output is a great option. I feel it may be limited in the ability to transcribe live audio records such as phone calls or meetings, where we would find it very useful to have immediate access to a transcript (for coaching or sharing purposes). I feel the needs are more designed as a solution for pre-existing audio/video files versus working in real-time.

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