Amdocs CES

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Amdocs CES	Score 9.4 out of 10	N/A	N/A	N/A

Pricing

Amdocs CES

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Amdocs CES
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Amdocs CES
Considered Both Products	Amdocs CES Angelo Liriano Cepeda Business Developer & Key Account Manager Chose Amdocs CES Amdocs CES is more robust, scalable and powerful. Although the project delivery method and high customizations / development to reach the final problemas are points of attention Incentivized Helpful?

Features

Amdocs CES

Sales Force Automation

Comparison of Sales Force Automation features of Product A and Product B
	Amdocs CES 8.1 1 Ratings 4% above category average
Customer data management / contact management	10.01 Ratings
Workflow management	3.01 Ratings
Territory management	7.01 Ratings
Opportunity management	7.01 Ratings
Integration with email client (e.g., Outlook or Gmail)	10.01 Ratings
Contract management	10.01 Ratings
Quote & order management	8.01 Ratings
Interaction tracking	8.01 Ratings
Channel / partner relationship management	10.01 Ratings

Customer Service & Support

Comparison of Customer Service & Support features of Product A and Product B
	Amdocs CES 7.5 1 Ratings 2% below category average
Case management	10.01 Ratings
Help desk management	5.01 Ratings

Marketing Automation

Comparison of Marketing Automation features of Product A and Product B
	Amdocs CES 10.0 1 Ratings 25% above category average
Lead management	10.01 Ratings
Email marketing	10.01 Ratings

CRM Project Management

Comparison of CRM Project Management features of Product A and Product B
	Amdocs CES 7.0 1 Ratings 9% below category average
Task management	7.01 Ratings
Billing and invoicing management	7.01 Ratings
Reporting	7.01 Ratings

CRM Reporting & Analytics

Comparison of CRM Reporting & Analytics features of Product A and Product B
	Amdocs CES 9.3 1 Ratings 20% above category average
Forecasting	10.01 Ratings
Pipeline visualization	10.01 Ratings
Customizable reports	8.01 Ratings

Customization

Comparison of Customization features of Product A and Product B
	Amdocs CES 7.0 1 Ratings 9% below category average
Custom fields	6.01 Ratings
Custom objects	6.01 Ratings
Scripting environment	6.01 Ratings
API for custom integration	10.01 Ratings

Security

Comparison of Security features of Product A and Product B
	Amdocs CES 9.0 1 Ratings 7% above category average
Single sign-on capability	9.01 Ratings
Role-based user permissions	9.01 Ratings

Social CRM

Integrations with 3rd-party Software

Comparison of Integrations with 3rd-party Software features of Product A and Product B
	Amdocs CES 6.5 1 Ratings 14% below category average
Marketing automation	6.01 Ratings
Compensation management	7.01 Ratings

Platform

Comparison of Platform features of Product A and Product B
	Amdocs CES 10.0 1 Ratings 28% above category average
Mobile access	10.01 Ratings

Best Alternatives
	Amdocs CES
Small Businesses	Salesmate Score 10.0 out of 10
Medium-sized Companies	Creatio Score 9.1 out of 10
Enterprises	Creatio Score 9.1 out of 10
All Alternatives	View all alternatives

User Ratings
	Amdocs CES
Likelihood to Recommend	8.0 (1 ratings)
Usability	8.0 (1 ratings)
Support Rating	5.0 (1 ratings)

User Testimonials
	Amdocs CES
Likelihood to Recommend	Amdocs Amdocs CES is well suited for organizations looking for robust and highly integrated CES tools, I would definitely recommend it for medium or large sized enterprises. Is less appropiate for small business that do not have a skilled team in place to operate it and doing maintenance. Incentivized Angelo Liriano Cepeda Business Developer & Key Account Manager Read full review
Pros	Amdocs Modern User Interface Improved User Experience and Intuitiveness Highly scalable plattform Incentivized Angelo Liriano Cepeda Business Developer & Key Account Manager Read full review
Cons	Amdocs Is a very robust service, but it could be more economically accessible It could have more features powered by AI, Auto-Typing, etc for data input into the platform Could improve Amdocs delivery center Incentivized Angelo Liriano Cepeda Business Developer & Key Account Manager Read full review
Usability	Amdocs The most robust tool available on market, highly intuitive, scalable. But the process to start operations and customization is quite hard/complicated. Incentivized Angelo Liriano Cepeda Business Developer & Key Account Manager Read full review
Support Rating	Amdocs Support is centralized in Israel, sometimes the time when we get answers are considered delayed compared with the price you are paying. Incentivized Angelo Liriano Cepeda Business Developer & Key Account Manager Read full review
Alternatives Considered	Amdocs Amdocs CES is more robust, scalable and powerful. Although the project delivery method and high customizations / development to reach the final problemas are points of attention Incentivized Angelo Liriano Cepeda Business Developer & Key Account Manager Read full review
Return on Investment	Amdocs It has empowered our organization to handle our customer requests without services interruption. The customization required to put the service operational, at the beginning, delayed some processes. Amdocs CES has helped driving innovation and aligns with our digital transformation objectives. Incentivized Angelo Liriano Cepeda Business Developer & Key Account Manager Read full review
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