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Product Demos

Amdocs CES 8 - Do More in the Connected World [HD]

YouTube

Amdocs CES 9 Demo

YouTube
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Product Details

Amdocs CES Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(3)

Attribute Ratings

Reviews

(1-1 of 1)
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Angelo Liriano Cepeda | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Amdocs CES is being used as a customer management tool, we can handle billing, notes and havind all contact information in a simple online tool.
  • Modern User Interface
  • Improved User Experience and Intuitiveness
  • Highly scalable plattform
  • Is a very robust service, but it could be more economically accessible
  • It could have more features powered by AI, Auto-Typing, etc for data input into the platform
  • Could improve Amdocs delivery center
Amdocs CES is well suited for organizations looking for robust and highly integrated CES tools, I would definitely recommend it for medium or large sized enterprises. Is less appropiate for small business that do not have a skilled team in place to operate it and doing maintenance.
Sales Force Automation (9)
81.11111111111111%
8.1
Customer data management / contact management
100%
10.0
Workflow management
30%
3.0
Territory management
70%
7.0
Opportunity management
70%
7.0
Integration with email client (e.g., Outlook or Gmail)
100%
10.0
Contract management
100%
10.0
Quote & order management
80%
8.0
Interaction tracking
80%
8.0
Channel / partner relationship management
100%
10.0
Customer Service & Support (2)
75%
7.5
Case management
100%
10.0
Help desk management
50%
5.0
Marketing Automation (2)
100%
10.0
Lead management
100%
10.0
Email marketing
100%
10.0
CRM Project Management (3)
70%
7.0
Task management
70%
7.0
Billing and invoicing management
70%
7.0
Reporting
70%
7.0
CRM Reporting & Analytics (3)
93.33333333333334%
9.3
Forecasting
100%
10.0
Pipeline visualization
100%
10.0
Customizable reports
80%
8.0
Customization (4)
70%
7.0
Custom fields
60%
6.0
Custom objects
60%
6.0
Scripting environment
60%
6.0
API for custom integration
100%
10.0
Security (2)
90%
9.0
Role-based user permissions
90%
9.0
Single sign-on capability
90%
9.0
Social CRM (2)
100%
10.0
Social data
100%
10.0
Social engagement
100%
10.0
Integrations with 3rd-party Software (2)
65%
6.5
Marketing automation
60%
6.0
Compensation management
70%
7.0
Platform (1)
100%
10.0
Mobile access
100%
10.0
  • It has empowered our organization to handle our customer requests without services interruption.
  • The customization required to put the service operational, at the beginning, delayed some processes.
  • Amdocs CES has helped driving innovation and aligns with our digital transformation objectives.
Amdocs CES is more robust, scalable and powerful. Although the project delivery method and high customizations / development to reach the final problemas are points of attention
The most robust tool available on market, highly intuitive, scalable. But the process to start operations and customization is quite hard/complicated.
Support is centralized in Israel, sometimes the time when we get answers are considered delayed compared with the price you are paying.
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