1. Home
  2. Customer Relationship Management (CRM) Software
  3. Amdocs CES Reviews
  4. User Review of Amdocs CES
Amdocs CES is the most robust tool for CES, with support opportunities
November 10, 2021

Amdocs CES is the most robust tool for CES, with support opportunities

Angelo Liriano Cepeda | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Amdocs CES

Amdocs CES is being used as a customer management tool, we can handle billing, notes and havind all contact information in a simple online tool.
  • Modern User Interface
  • Improved User Experience and Intuitiveness
  • Highly scalable plattform
  • Is a very robust service, but it could be more economically accessible
  • It could have more features powered by AI, Auto-Typing, etc for data input into the platform
  • Could improve Amdocs delivery center
  • It has empowered our organization to handle our customer requests without services interruption.
  • The customization required to put the service operational, at the beginning, delayed some processes.
  • Amdocs CES has helped driving innovation and aligns with our digital transformation objectives.
Amdocs CES is more robust, scalable and powerful. Although the project delivery method and high customizations / development to reach the final problemas are points of attention

Do you think Amdocs CES delivers good value for the price?

Yes

Are you happy with Amdocs CES's feature set?

Yes

Did Amdocs CES live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Amdocs CES go as expected?

I wasn't involved with the implementation phase

Would you buy Amdocs CES again?

Yes

The most robust tool available on market, highly intuitive, scalable. But the process to start operations and customization is quite hard/complicated.
Support is centralized in Israel, sometimes the time when we get answers are considered delayed compared with the price you are paying.
Amdocs CES is well suited for organizations looking for robust and highly integrated CES tools, I would definitely recommend it for medium or large sized enterprises. Is less appropiate for small business that do not have a skilled team in place to operate it and doing maintenance.

Amdocs CES Feature Ratings

8.1
Customer data management / contact management
10
Workflow management
3
Territory management
7
Opportunity management
7
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
10
Quote & order management
8
Interaction tracking
8
Channel / partner relationship management
10
7.5
Case management
10
Help desk management
5
10.0
Lead management
10
Email marketing
10
7.0
Task management
7
Billing and invoicing management
7
Reporting
7
9.3
Forecasting
10
Pipeline visualization
10
Customizable reports
8
7.0
Custom fields
6
Custom objects
6
Scripting environment
6
API for custom integration
10
9.0
Role-based user permissions
9
Single sign-on capability
9
10.0
Social data
10
Social engagement
10
6.5
Marketing automation
6
Compensation management
7
10.0
Mobile access
10