What users are saying about
5 Ratings
5 Ratings
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Score 8.1 out of 101

Likelihood to Recommend

amoCRM

Where amoCRM is extremely beneficial is with sales teams needing to find a cloud platform that can be easily learned and implemented. At the high school, college and small business level it is fairly priced and easy to work with. The automated pipeline to track calls, sites visits and online chats makes it fast and quick to connect with potential customers. In a day like today where it is crucial to make sales as fast as possible, because any hesitate could result in a loss of a sale, this platform makes it pretty simple. Web forms implemented on our website really helps to connect all of our communication. I would highly recommend it as a means for small businesses to track sales, clients and data. I think as the business grows there may be software that does the sales, marketing tracking side, as well as payroll and HR services as well to not need multiple providers.
Christopher Power profile photo

Feature Rating Comparison

Sales Force Automation

amoCRM
9.0
Customer data management / contact management
amoCRM
10.0
Workflow management
amoCRM
9.0
Opportunity management
amoCRM
8.0
Integration with email client (e.g., Outlook or Gmail)
amoCRM
9.0
Interaction tracking
amoCRM
9.0

Customer Service & Support

amoCRM
9.0
Call center management
amoCRM
9.0

Marketing Automation

amoCRM
9.2
Lead management
amoCRM
10.0
Email marketing
amoCRM
8.5

CRM Project Management

amoCRM
6.7
Task management
amoCRM
8.5
Billing and invoicing management
amoCRM
5.0
Reporting
amoCRM
6.5

CRM Reporting & Analytics

amoCRM
8.0
Forecasting
amoCRM
7.5
Pipeline visualization
amoCRM
10.0
Customizable reports
amoCRM
6.5

Customization

amoCRM
8.7
Custom fields
amoCRM
10.0
Scripting environment
amoCRM
7.0
API for custom integration
amoCRM
9.0

Security

amoCRM
9.5
Single sign-on capability
amoCRM
10.0
Role-based user permissions
amoCRM
9.0

Social CRM

amoCRM
10.0
Social data
amoCRM
10.0
Social engagement
amoCRM
10.0

Integrations with 3rd-party Software

amoCRM
9.0
Marketing automation
amoCRM
9.0

Platform

amoCRM
9.0
Mobile access
amoCRM
9.0

Pros

amoCRM

  • Easy to use interface. You can customize your lead's view to show the most important information for amoCRM users.
  • Ready to use Integrations. You can integrate amoCRM with your virtual PBX service, end-to-end analytics service, mailing services.
  • Rich API. You can easily export all leads from amoCRM to different services and work with this data.
  • Customization. You can add your own fields to lead card to fit your needs.
  • Access management. You can set up different rights for different users, so only several users can, for example, delete leads or export data.
Roman Yarovyi profile photo

Cons

amoCRM

  • Room for improvement would be that you need to manually integrate some of the apps for use.
  • Adding information to different fields is timely, and having an auto-fill would be very useful for a lot of the text fields. Perhaps using AI platforms could help identify what content should flow where on the platform.
  • Allow for Twitter integration. Grabbing leads from twitter is very important, using it for FB Messenger is great, but what about other platforms?
Christopher Power profile photo

Alternatives Considered

amoCRM

Reasons why we chose amoCRM:1. It's customizable, we can add custom fields and processes.2. It has a lot of ready integrations with services we use.3. Rich API that allows building completely custom analytics based on data from CRM.4. UI can be customized too. We show our internal users all the data they need to work with the client.
Roman Yarovyi profile photo

Return on Investment

amoCRM

  • Positive impact is on time, the mobile app makes it easy to implement on all devices. For students, it helps to improve their communication skills.
  • Positive, the leads you can gather all in one place makes it much more of an efficient process to track communication, so it saves time, and as a result, saves money.
  • Negative, it seems to take up a lot of data on our mobile devices. Overall it does not have a major impact on the business, but on a mobile device it does drain the battery more than other apps do.
Christopher Power profile photo

Pricing Details

amoCRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

amoCRM Editions & Modules

Edition
Basic$151
Advanced$251
Enterprise$451
  1. /user/month
Additional Pricing Details
No minimum amount of users. Free set-up assistance with your own personal amoCRM expert.

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