What users are saying about
2 Ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.2 out of 101

Likelihood to Recommend

amoCRM

Where amoCRM is extremely beneficial is with sales teams needing to find a cloud platform that can be easily learned and implemented. At the high school, college and small business level it is fairly priced and easy to work with. The automated pipeline to track calls, sites visits and online chats makes it fast and quick to connect with potential customers. In a day like today where it is crucial to make sales as fast as possible, because any hesitate could result in a loss of a sale, this platform makes it pretty simple. Web forms implemented on our website really helps to connect all of our communication. I would highly recommend it as a means for small businesses to track sales, clients and data. I think as the business grows there may be software that does the sales, marketing tracking side, as well as payroll and HR services as well to not need multiple providers.
Christopher Power profile photo

Feature Rating Comparison

Sales Force Automation

amoCRM
9.5
Customer data management / contact management
amoCRM
10.0
Workflow management
amoCRM
10.0
Opportunity management
amoCRM
8.0
Integration with email client (e.g., Outlook or Gmail)
amoCRM
10.0

Customer Service & Support

amoCRM
10.0
Call center management
amoCRM
10.0

Marketing Automation

amoCRM
10.0
Lead management
amoCRM
10.0
Email marketing
amoCRM
10.0

CRM Project Management

amoCRM
8.5
Task management
amoCRM
9.0
Reporting
amoCRM
8.0

CRM Reporting & Analytics

amoCRM
9.0
Forecasting
amoCRM
8.0
Pipeline visualization
amoCRM
10.0
Customizable reports
amoCRM
9.0

Customization

amoCRM
10.0
Custom fields
amoCRM
10.0
API for custom integration
amoCRM
10.0

Security

amoCRM
10.0
Single sign-on capability
amoCRM
10.0
Role-based user permissions
amoCRM
10.0

Social CRM

amoCRM
10.0
Social data
amoCRM
10.0
Social engagement
amoCRM
10.0

Integrations with 3rd-party Software

amoCRM
10.0
Marketing automation
amoCRM
10.0

Platform

amoCRM
10.0
Mobile access
amoCRM
10.0

Pros

amoCRM

  • amoCRM has an extremely simple interface. With this interface it is easy for new users to get acquainted with the platform.
  • Integration of Facebook Messenger makes communication with new potential customers increases sales. Installing all of the apps can be timely but very useful.
  • amoCRM connecting straight to Excel is beneficial for the business. Being able to pull data from amoCRM, then from Excel, and integrate it into the Intuit TurboTax and Business software really makes data gathering and processing easy and efficient.
Christopher Power profile photo

Cons

amoCRM

  • Room for improvement would be that you need to manually integrate some of the apps for use.
  • Adding information to different fields is timely, and having an auto-fill would be very useful for a lot of the text fields. Perhaps using AI platforms could help identify what content should flow where on the platform.
  • Allow for Twitter integration. Grabbing leads from twitter is very important, using it for FB Messenger is great, but what about other platforms?
Christopher Power profile photo

Alternatives Considered

amoCRM

We have used Google Analytics, which is less of a direct competitor. Google Analytics does a lot more of tracking client data and engagement after it has happened. Google Analytics is not live like amoCRM can be and provide minute by minute data. This is where amoCRM has true benefit is in the up to the minute updates. Google Analytics gives me information after it has happened, which is great, but not enough to increase leads or sales.
Christopher Power profile photo

Return on Investment

amoCRM

  • Positive impact is on time, the mobile app makes it easy to implement on all devices. For students, it helps to improve their communication skills.
  • Positive, the leads you can gather all in one place makes it much more of an efficient process to track communication, so it saves time, and as a result, saves money.
  • Negative, it seems to take up a lot of data on our mobile devices. Overall it does not have a major impact on the business, but on a mobile device it does drain the battery more than other apps do.
Christopher Power profile photo

Pricing Details

amoCRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

amoCRM Editions & Modules

amoCRM
Edition
Basic
$151
Advanced
$251
Enterprise
$451
1. /user/month
Additional Pricing Details
No minimum amount of users. Free set-up assistance with your own personal amoCRM expert.

Add comparison