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amoCRM

Score7.1 out of 10

16 Reviews and Ratings

What is amoCRM?

amoCRM is a cloud-based sales management solution designed for small to medium sized businesses. Some key features include: Webform Integration, Pipeline Management and Tasks Management.

Media

Digital Pipeline (Automated lead warming and follow-up)
Customizable pipeline is easy to learn and navigate. It's refreshed in live time, so you're always up-to-date.
Quick and intuitive Salesbot builder will help you in getting your own chatbot in no time. Save time and effort by getting rid of repetitive tasks and providing 24/7 communication line with your business.
Take your business with you wherever you go. Our mobile app is capable of lead tracking, calls, sending emails and much more.
Tons of integrations with different services, as well as the most popular communication channels can be connected to amoCRM for free.
Lead profile with click to call, email, and chat
Digital Pipeline (Automated lead warming and follow-up)
Customizable pipeline is easy to learn and navigate. It's refreshed in live time, so you're always up-to-date.
Lead cards store all the interaction happening with the lead, and custom fields will help you store all the relevant data about contacts, company, and more.
Quick and intuitive Salesbot builder will help you in getting your own chatbot in no time.
Automate the routine and boost your sales team productivity.
Take your business with you wherever you go. amoCRM's mobile app is capable of lead tracking, calls, sending emails and much more.
Keep an eye on your state of affairs with our in-depth analytics. Sales data, forecasts, event logs and more.
Tons of integrations with different services, as well as the most popular communication channels can be connected to amoCRM for free.
We support all major messenger platforms: Facebook Messenger, Instagram, WeChat, Viber, Skype, Telegram.  Chat with your customers the way they like it.

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Top Performing Features

  • Customer data management / contact management

    The software acts as a single source for all customer data and enables users to access that data efficiently.

    Category average: 8.6

  • Lead management

    This includes lead generation, scoring, qualification, routing, and nurturing.

    Category average: 8.3

  • Pipeline visualization

    Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

    Category average: 8.3

Areas for Improvement

  • Reporting

    Software provides a broad range of standard and the ability to build custom reports.

    Category average: 8.1

  • Customizable reports

    Users can create reports and dashboards unique to their needs.

    Category average: 8.1

  • Billing and invoicing management

    This includes automated invoice creation and billing.

    Category average: 7.8

Using amoCRM for Students to track sales

Pros

  • amoCRM has an extremely simple interface. With this interface it is easy for new users to get acquainted with the platform.
  • Integration of Facebook Messenger makes communication with new potential customers increases sales. Installing all of the apps can be timely but very useful.
  • amoCRM connecting straight to Excel is beneficial for the business. Being able to pull data from amoCRM, then from Excel, and integrate it into the Intuit TurboTax and Business software really makes data gathering and processing easy and efficient.

Cons

  • Room for improvement would be that you need to manually integrate some of the apps for use.
  • Adding information to different fields is timely, and having an auto-fill would be very useful for a lot of the text fields. Perhaps using AI platforms could help identify what content should flow where on the platform.
  • Allow for Twitter integration. Grabbing leads from twitter is very important, using it for FB Messenger is great, but what about other platforms?

Return on Investment

  • Positive impact is on time, the mobile app makes it easy to implement on all devices. For students, it helps to improve their communication skills.
  • Positive, the leads you can gather all in one place makes it much more of an efficient process to track communication, so it saves time, and as a result, saves money.
  • Negative, it seems to take up a lot of data on our mobile devices. Overall it does not have a major impact on the business, but on a mobile device it does drain the battery more than other apps do.

Other Software Used

Twitter Ads, Twitter Counter, Workplace by Facebook

Easy to use CRM system for midsize companies

Pros

  • Easy to use interface. You can customize your lead's view to show the most important information for amoCRM users.
  • Ready to use Integrations. You can integrate amoCRM with your virtual PBX service, end-to-end analytics service, mailing services.
  • Rich API. You can easily export all leads from amoCRM to different services and work with this data.
  • Customization. You can add your own fields to lead card to fit your needs.
  • Access management. You can set up different rights for different users, so only several users can, for example, delete leads or export data.

Cons

  • Buggy UI. Sometimes you have to reload the page to have the right data displayed.
  • Price. It might be expensive for small companies.
  • API Limitation. You can export only 500 leads per request.

Return on Investment

  • We unified our business processes and replaced Google Sheets with amoCRM, our lead management time decreased.
  • We built analytics based on amoCRM data and track our sales correctly, now we don't loose leads.
  • Our lead management process is fully automated with this solution.

Other Software Used

Google Analytics, Google Drive, DigitalOcean