Anchor vs. Latitude Collections (legacy)

Anchor is well suited for solopreneurs and small businesses that may want to use the app in conjunction with their accounting software (QuickBooks and Xero). When used in tandem with their accounting software, billing and reporting issues can be resolved. For those solopreneurs and small businesses that do not use the listed accounting apps, in my opinion, Anchor may not be a good fit.

Incentivized

Independently Invited by TrustRadius

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As a consulting company specializing in the support of Latitude by Genesys customers, I have first hand experience seeing all of the benefits to my customers of this platform. The ease of powerful interfaces, highly organized GUI based workflows, simple import/export automation as well as a host of integrated vendors makes this the platform of choice for me and my company. Prior to starting my consulting company I was an end user of Latitude by Genesys for 3 years and had the distinct opportunity to work with a top notch implementation team.

• Payments plans management
• Account analysis reports
• The system is user friendly

• In the past, their support has been slow. This has improved dramatically.
• They don't take every one of my ideas and pump it into base code IMMEDIATELY!!

From the start of the relationship with Anchor, they are there to assist. I really like the fact that in the setup process, the app does a review of our website to get a feel of the types of services our business offers. As of the writing of this review Anchor has recently launched a mobile app, which should be an exciting addition. Still testing the app now.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

From our perspective, it would be good having a UGC tool integrated with the system.

They have an excellent support team. It was more helpful if they were available by phone, but your ticket system support works good. The Logmein123 is an outstanding tool that helps us a lot when we need support.

Base on cost of initial investment, ongoing support and efficient development capabilities (i.e. import/export interfaces, workflows, etc.) this platform is leaps and bounds ahead of all the other major platforms I have worked with. Some of the others I worked with for as many as 12 years before experiencing the power of Latitude.

• It help us a lot to manage our day to day business.
• It helps our users to produce invoices and handling payment plans in a very efficient way.