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Experience Firsthand the Power of Latitude by Genesys
Updated March 15, 2021

Experience Firsthand the Power of Latitude by Genesys

John Everman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Latitude by Genesys

As a 27 year receivables industry veteran I have had the opportunity to work with many of the leading ARM software. My first exposure to Latitude was 11 years ago at a law firm. I immediately could identify the significant benefits and value add the software provided over other leading collection software. This is by far one of the most flexible platforms with significant automation capabilities.
  • Support - newly rebuilt from the ground up Q4 2020
  • Automation - ease of reducing overhead with staff
  • Workflow - account "cradle to grave" management
  • Customer Satisfaction - highly focused team on delivering the best experience to all customers
  • Customer Advisory Board - team made up of leading industry experts that are end users of the product to provide invaluable insight to the future direction of the product
  • Consulting Partners - various consulting partners, including my company, are engaged to assist with any client needs, development or temporary development staff augmentation. Many partners with 20+ years experience in the industry.
  • Compliance Functions - (currently being developed)
  • Omni Channel Communications - (currently being developed)
  • Latitude by Genesys has allowed me to operate a small, nimble and highly efficient team of consultants.
Base on cost of initial investment, ongoing support and efficient development capabilities (i.e. import/export interfaces, workflows, etc.) this platform is leaps and bounds ahead of all the other major platforms I have worked with. Some of the others I worked with for as many as 12 years before experiencing the power of Latitude.

Do you think Latitude by Genesys delivers good value for the price?

Yes

Are you happy with Latitude by Genesys's feature set?

Yes

Did Latitude by Genesys live up to sales and marketing promises?

Yes

Did implementation of Latitude by Genesys go as expected?

Yes

Would you buy Latitude by Genesys again?

Yes

As a consulting company specializing in the support of Latitude by Genesys customers, I have first hand experience seeing all of the benefits to my customers of this platform. The ease of powerful interfaces, highly organized GUI based workflows, simple import/export automation as well as a host of integrated vendors makes this the platform of choice for me and my company. Prior to starting my consulting company I was an end user of Latitude by Genesys for 3 years and had the distinct opportunity to work with a top notch implementation team.