AppleCare for Enterprise vs. HiredSupport BPO & Service Desk Outsourcing

AppleCare for Enterprise is probably better suited for a large scale business. As a school, we lies the repair speed and phone support. But other inclusions like the no reason repairs for 4% or Mac and 10% or iOS just isn’t worth it. In the amounts of devices that we are buying, this is a small number and won’t help in any way. But in business case where you have staff that look after their devices, then this would be appropriate.

Incentivized

• Speed of service
• Ease of booking
• Knowledge of support

Incentivized

• Phone support
• Part delays
• No reason repairs

Incentivized

We use other repair and warranty options from our partner vendors. But AppleCare for Enterprise allows a faster turnaround. Our vendors have us ship devices to them for repair so our turn around time is longer. AppleCare for Enterprise can be repaired onsite and most of the time, next business day. This allows us to get the device back to the staff member or student faster.

Incentivized

• Positive - repair turn around.
• Positive - repair booking process is quick.
• Negative - part delays.

Incentivized