Arcadia Data (discontinued) vs. Zendesk Explore

It is suitable for companies without a proper data warehouse. He does very well in sales analysis and KPI management. It builds mini data warehouses, is good at data fusion, and interfaces well with other systems. Also, the export function and filter can greatly help you to get only the information you want in the format you want.

Incentivized

Zendesk Explore is well suited for tracking ticket flow, agent performance, and customer satisfaction providing valuable insights into response and resolution time, workload and support quality. Particularly useful for monitoring ticket handling for different teams. Helps ensure accountability by tracking how long tickets remain assigned before being reassigned to another group. Drill down capability helps identify support bottlenecks. However, it is less appropriate for real time monitoring as it lacks real time data updates making it unsuitable for instant decision making.

Incentivized

• Coding is also simple and can be learned easily.
• It is my favorite because it shows how mathematical models are used in real life.

Incentivized

• Zendesk Explore is easy to use.
• Zendesk Explore allows users to create custom metrics.
• Zendesk Explore allows users to create custom attributes.
• Zendesk Explore is easy to learn.
• Compared to other analytics function of other Ticket Management System, Zendesk Explore is probably the best as of now.

Incentivized

• You have to make sure that the information thrown makes sense and is well organized.
• There is a risk when saving information in the cloud from computer attacks

Incentivized

• Some aspects of Zendesk, in general, are not super intuitive. The same goes for Zendesk Explore. And, while you can google answers and hope you find something helpful, there isn't a great way to learn to get the full potential out of the product unless you want to pay for someone from your team to take a class (which costs several hundred dollars).
• To piggyback off the last point, if you would prefer to get help from a Zendesk expert, you'll find that there is almost no customer support available to you. For a company that aims to help other companies help their customers, this has always struck me as odd. Again, Google is your friend and beyond that, you're mostly out of luck.

Incentivized

We can easily provide the information that the user wants and customize it according to their needs. Sometimes a certain report can be used as the basis for creating another one that saves you time to deliver critical information in the shortest amount of time with the best results. Builds mini data warehouses, is good at data fusion, and interfaces well with other systems.

Incentivized

I rate Zendesk Explore 8 out of 10 for it's overall usability because it offers powerful reporting and analytics with an easy to navigate interface and intuitive dashboards. It helps improve customer satisfaction by providing valuable insights into ticket handling, agent performance and customer satisfaction. Though the complex query builder can be challenging for non technical users.

Incentivized

I love how easy it is to create prototypes due to its simple simulation and modeling system. Other than that, the codes are usually simple and not very complex and it's built-in debugging adds to that ease. is an excellent tool for analyzing, classifying, and visualizing data. I do this most of the time to help me grab huge collections of data.

Incentivized

Support for all of Zendesk has exceeding my expectations. This company will always get a 10 out of 10 in my book. Any question you have they make sure you have the answer plus a step-by-step guide on how to do each step so you are set up for success!

Incentivized

You can have a good reading of the data, you undoubtedly have cost savings and eliminate unnecessary and repetitive processes, we have unstructured data that, when structured, are elements of information that have become a competitive advantage for our organization, it is undoubtedly a strategic ally for the organization in the decision-making process

Incentivized

I selected Zendesk Explore only to provide an easy and quick access for my managers and supervisors regading metrics and volume trends. Is not the most flexible nor complete data visualization tool, but works well for day-to-day follow ups. You need to use another tool if you want to see long-term patterns (e.g. month over month volume trends) and you need another platform if you want your interaction metrics to interact with other important factors of the business

• Download the report data only in Excel. Unable to download report formats such as colors, fonts, etc.
• It does not support the presentation of images of our products as part of the analysis.

Incentivized

• Money saved due to proper staffing.
• Happier Staff- proper staffing ensures no one is overworked.
• Ability to quickly pinpoint where issues are and why.

Incentivized