Arctera Backup Exec vs. HYCU

Backup Exec works well generally in most environments or situations. The licensing can potentially be a nightmare, but manageable if you have a decent reseller. Backing up and restoring from physical tapes which is not all that common is not as reliable as when backing up and restoring from datastores that reside on hard drives or digital media. It does a good job with large or small backup jobs. Backing up and managing SQL backups requires additional licenses and be a bit clunky. If you are very careful (which you should be anyway) and document as you build these backups you will get better at managing them. Regarding a virtual environment, I have limited experience in that arena, but have done it. Backup Exec can backup VMware environments, but honestly we moved to Unitrends to backup our VM's and are much happier with the backup process. However, restoring a VM in Unitrends can be tedious compared to Backup Exec.

Incentivized

The SQL database structure and application-consistent snapshots to local storage and recovery are very well done. The interface is nicely made and it is an intuitive design that needs very little training to use. The Restore from the Cloud function is cumbersome and slow, that could be improved by downloading and finding parts needed, instead of the entire backup media.

Incentivized

• Manage agent based backups - It is easy to schedule and monitor backups. Verifying backups is done for all jobs. Backup performance is excellent.
• Provide a wide ranging contingent of backup options - Despite providing a dizzying array of backup options, it is easy to schedule individual or recurring jobs.
• Integrates well with our Active Directory - Restoring even individual Active Directory objects is possible.

Incentivized

• Tiered backup policies
• On-Prem backups
• Cloud storage target backups

Incentivized

• Could provide better license management from an inventory perspective. How many licenses do I have?.. etc.
• When Backup Exec backs up itself it should not select iSCSI backup targets by default. The result is recursive data backup ending in the loss of storage capacity.
• I'm struggling to come up with another con.

Incentivized

• I'd like to see lower annual costs.
• The setup for Azure backups required a lot of assistance from Support.

Incentivized

This software is a mess in my brutally honest opinion. I've spent more time babysitting this software while backing up 20 servers than I did with Veeam backing up 600+. I've had multiple jobs run fine for weeks at a time that just randomly fail out of the blue for seemingly no reason whatsoever. There's no intuitive way to chain jobs, so automation becomes somewhat more problematic if certain jobs depend on other jobs. The forever incremental feature feels tacked on since the merge operation merges all your incremental jobs into the most recent backup and doesn't have the option set a limit on how long to keep your point in time restores.

It can do a lot of things on paper and sounds terrific, but in practice it doesn't do any of them well. It can easily be sold to non-technical minds and C-levels, but of all the backup solutions I've used in the last 15 years of my career, Backup Exec is easily the least fault tolerant. Unless this software is a sunk cost and you're on a shoestring budget, I recommend almost anything else. Jobs fail often with obscure error codes and the KB articles in the Veritas support portal are a mess. Within 30 days of a fresh deployment I've logged more tickets with their support than I did in 3 years with Veeam.

In a Nutanix AHV environment, it’s probably the best solution out there. It checks the most important boxes for us - immutable backups, on-Prem and off site backup storage targets, Azure DR. Policy based backups make administration a breeze. Pricing is cost effective. For the most part, support is able to take care of our needs, but better guidance around creating an effective and robust DR solution is needed

Incentivized

The weekly error on save needs a manual reload from me. The SDR can't restore the virtual machine of hyperV during a test.

Incentivized

No problem for this point it is in the average.

Incentivized

In the few instances of having to contact support, our overall outcome was always good. They would have received a better score if the wait time was less, but I attribute this to the timing of support calls - it was during the previous owner's time. We have not had to open a support ticket since Veritas Backup Exec took the product back over.

Incentivized

I have had several requests, and issues with the rollout and deployment of HYCU in our production environment. The HYCU team of support and developers have met each issue with importance and some kind of resolution or explanation of help. They have been so supportive even in the not so easy ones. That says something for their product and team behind it.

Incentivized

It was pretty straightforward.

If your company is looking at changing solutions or currently does not have any, Veritas Backup Exec is the way to go. Do yourself a favor and try the 60 day trial, you won't be disappointed! Very simple to use and has a great GUI, much better than what the competition has to offer.

Incentivized

This fits Nutanix better than anything I have found. HYCU clearly focuses on personalized service. You can email, call or open a web ticketed, depending on your urgency.

Incentivized

We only use it on the on-premise version on a single site.

Incentivized

• Backups by their very nature are difficult to quantify when it comes to ROI. Any monies spent should be seen more as insurance . If you never have to claim on it then that is the best outcome. Backup Exec gives you comfort that you can meet any downtime recovery targets set by your business and this is how to benchmark your solution.
• Conduct regular DR tests and your this will be your ROI.

Incentivized

• We have saved a few SQL issues and recovered data that could have been corrupted.
• Applications and files have a place in the cloud in case the need is there for other depts.
• Restoring across datacenters is possible with HYCU saving us time and money to do so.

Incentivized