Top Level Support and Easy Interface
January 25, 2025

Top Level Support and Easy Interface

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HYCU

We use HYCU for both on prem VM backups as well as Azure. This also backs up Oracle, SQL & AD applications. We back up to local disk targets as well as Azure Blob & Wasabi. I have found that the simpler the backup strategy and system, the less chance of overlooking something and more apt to test regularly.

Pros

  • Very easy product to use.
  • Support staff is very quick and responsive. Generally same day. And has phone support.
  • My customer success point of contact is extremely knowledgeable and friendly.
  • They develop friendships with their customers.

Cons

  • I'd like to see lower annual costs.
  • The setup for Azure backups required a lot of assistance from Support.
  • I trust this product to protect our organization if things go badly.
  • I am able to not lose sleep thinking about backups.
Very simple interface. Can learn it in a day. The instances where I needed a little hand holding, I just called support and they assisted immediately. That's the best of both worlds.
This fits Nutanix better than anything I have found. HYCU clearly focuses on personalized service. You can email, call or open a web ticketed, depending on your urgency.

Do you think HYCU delivers good value for the price?

Yes

Are you happy with HYCU's feature set?

Yes

Did HYCU live up to sales and marketing promises?

Yes

Did implementation of HYCU go as expected?

Yes

Would you buy HYCU again?

Yes

For Nutanix, this product is the first choice for most customers I think. I assume for VMWare it is also strong, but don't know for sure. I like that they have a wide variety of targets for backups and excellent documentation to set it up. I have been using their product for over 5 years and expect to stay with them.

HYCU Feature Ratings

Data Center Backup
9.3
Universal recovery
Not Rated
Instant recovery
Not Rated
Recovery verification
9
Business application protection
8
Multiple backup destinations
8
Incremental backup identification
9
Backup to the cloud
10
Deduplication and file compression
10
Snapshots
9
Flexible deployment
9
Management dashboard
9
Platform support
10
Retention options
10
Encryption
10

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