At AreTheyHappy, we're all about helping businesses be remarkable online. That's why we created an online tool that centralizes all messages, reviews and social media into one easy inbox. We integrate Facebook, TripAdvisor, Instagram, Foursquare, Yelp, Google and many more. From one place, businesses can manage all their communication needs (they can listen to their customers, reply to their queries, schedule posts and analyze their data).
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Pricing
AreTheyHappy
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
AreTheyHappy
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup Fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
AreTheyHappy
Features
AreTheyHappy
Listening/monitoring
Comparison of Listening/monitoring features of Product A and Product B
AreTheyHappy
5.9
1 Ratings
25% below category average
Boolean keyword searches
6.41 Ratings
Filtering out noise/spam
5.51 Ratings
Sentiment analysis
6.41 Ratings
Broad channel coverage
5.51 Ratings
Publishing
Comparison of Publishing features of Product A and Product B
AreTheyHappy
6.4
1 Ratings
23% below category average
Content planning and scheduling
5.51 Ratings
Workflow management
7.31 Ratings
Engagement
Comparison of Engagement features of Product A and Product B
AreTheyHappy
7.6
1 Ratings
6% below category average
Automated routing and prioritization
6.41 Ratings
Customer interaction histories
8.21 Ratings
Bulk actions
8.21 Ratings
Marketing
Comparison of Marketing features of Product A and Product B
AreTheyHappy
8.2
1 Ratings
6% above category average
Content marketing
8.21 Ratings
Channel coverage/integration
Comparison of Channel coverage/integration features of Product A and Product B
AreTheyHappy
8.4
1 Ratings
1% above category average
Twitter
9.11 Ratings
Facebook
9.11 Ratings
Google+
9.11 Ratings
Instagram
6.41 Ratings
Reporting/analytics
Comparison of Reporting/analytics features of Product A and Product B
AreTheyHappy
9.1
1 Ratings
17% above category average
Real-time tracking
9.11 Ratings
Account management
Comparison of Account management features of Product A and Product B
AreTheyHappy is perfectly suited for scenarios where groups have multiple review channels and are trying to keep track of them all. Client relationships are incredibly important, and so being able to communicate directly with guests is a vital part of building and maintaining those relationships. Using AreTheyHappy, we are able to understand the relationships as we are able to see analytics comparing review channels and seeing where our group stands, on all platforms. These analytics provide important insights into where we are succeeding, but also where we have room to improve. AreTheyHappy is also a very user-friendly platform. We are able to answer inquiries and respond to reviews in a timely manner, as well as provide reports internally that are perfectly aligned with what is happening on the platform. AreTheyHappy is a very well integrated tool that streamlines essential feedback.
AreTheyHappy provides a web-based platform that has every major review channel, allowing our marketing team to access all of our reviews in one place.
AreTheyHappy provides detailed analytics based on all of our reviews channels, as well as our social media for the entire brand as well as each location. This allows us to compare between review channels, as well as location.
AreTheyHappy has a "Tagging" tool, that allows you to separate reviews into detailed categories based on environment, sentiment, service, etc. This tagging tool also provides its own analytics, quantifying qualitative data. This informs us about potential new trends, as well as what the clients are looking for.
AreTheyHappy provides a "Tagging" tool for each review, this tool allows you to group the reviews into detailed categories It is a very easy to use tool, however, it is time-consuming and it would be helpful if this function could be automated, or even have "suggested" tags that one could use.
AreTheyHappy does not provide the correct GMT timezone. All of our reviews are timestamped incorrectly by at least an hour, this can create confusion at times.
In AreTheyHappy, you can see the rating of your own business and can compare within the business by location, but it would be helpful to see where that stands in the industry. This could be overall, or for individual locations.
