Aronium POS vs ShopKeep

• ShopKeep provides solid pre-sales support. They did a pre-sales screen-share demo that helped us ensure that their system would handle the needs of the business, and they assisted us in making decisions around which hardware would be appropriate.
• ShopKeep's hardware seems well thought out and well integrated. One exception is issues with the connection between their recommended iCMP credit card scanner and the register. Other than that, the hardware works well together.
• The register has excellent configurability and customization capabilities, and handles a large variety of products easily. High-volume products can have their own buttons on the register. Products can be added to a purchase by using these buttons, by scanning a bar code with an integrated bar code scanner, or by doing a live text search.
• The register is also easily configurable to handle product options - either multiple options like pizza toppings, or exclusive options like regular or decaf coffee.
• The ShopKeep system can handle hybrid retail/quick serve/restaurant scenarios with grace. This was a factor that eliminated many other systems that are optimized for one or the other, or where the products for handling retail are completely separate from the products for handling quick serve/restaurant operations. Since this customer has a location where there is a quick serve counter, a restaurant, and a retail gift shop all in the same location, ShopKeep's ability to handle all of these kinds of transactions from the same platform is a powerful advantage. ShopKeep also recently added functionality to transfer open tickets between registers, so that if a customer starts out with a cup of coffee at the quick serve counter, their ticket can be picked up and added to at the gift shop if they wander in there to purchase items.
• ShopKeep has a Back Office system that can be accessed through any Web browser, or through their mobile app. The Back Office system is used to import and export data, manage inventory, configure the iPad registers, set up product options, manage employees, and report transactions, sales, product costs & margins, and other data.
• Discounts, returns and credits are relatively easy to handle from the register, and the system can be configured to require a manager to approve these kinds of transactions, or not.
• Bulk imports and exports are handled well by ShopKeep's Back Office. When setting up initial inventory, products can be added through Excel, then imported as comma-separated values (CSV) files by uploading them through the Web browser. Once inventory is established, adding or modifying items can be done directly through the Web interface.
• ShopKeep has a mobile app that can be used by owners or managers to remotely access real-time snapshots of sales and other important data whenever they wish.

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• They are completely understaffed in the engineering / product development.
• They are a disaster in inventory control.
• Financial reporting is inadequate.

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• I was unable to manage inventory
• ShopKeep didn't integrate with my accounting software. I had to double enter all financial data.
• Without inventory controls, all of my financial information was inaccurate. It is impossible to grow a business without accurate financial information.

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