Solid POS System
May 02, 2017
Solid POS System
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ShopKeep
We use ShopKeep as our cafe's point-of-sale to take and process customers' food and drink orders.
- ShopKeep is very easy to use, so you can check out customers quickly keeping long lines from forming. Our staff particularly likes the search box for finding menu items quickly without having to scroll from page to page.
- ShopKeep has a built in time clock, so that you can track the hours of your employees. This makes it easy to manage shifts and track payroll. This function also allows you to see who are the top performers on your team.
- ShopKeep has an off-line mode that keeps the system running even when the internet is down. It saves all of your transactions and then uploads them once you're reconnected.
- ShopKeep integrates well with QuickBooks and other third party operations like MailChimp (email newsletter), AppCard (loyalty system), etc. I appreciate this because it helps streamline everything.
- ShopKeep offers great reporting tools that allow you to see what areas of your business are performing well over the others. As a cafe, we are able to generate reports of when we are the busiest during the day and what are our top sellers. This information is invaluable to us and helps us make informed business decisions.
- ShopKeep has great customer service. I've always have been able to get in contact with tech support in a timely manner. During normal business hours they offer an online chat service that I've used a few times with no troubles. Otherwise, there's also 24/7 customer support in case a need arises.
- It would be nice if ShopKeep dropped the additional fee for QuickBooks integration.
- I wish you were able to add pictures on the buttons.
- It would be great if ShopKeep offered integration with ChowNow.
- ShopKeep has been reliable and easy to customize and use.
- Because ShopKeep integrates with MailChimp and AppCard I don't have to do a lot of re-creating.
- Coffee Shop Manager
ShopKeep is an inexpensive choice iPad POS system that comes with all of the tools needed to do business without any long-term contracts or expensive fees. It also offers free 24/7 phone and email support along with online live chat during business hours. Coffee Shop Manager offered some of these items, but they also tied you into a long-term contract and you were charged fee after fee for support, etc. Also, the CSM system was big and took up a lot of space compared to ShopKeep's integration with an Apple iPad tablet.