What users are saying about
13 Ratings
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Score 8.1 out of 101

Likelihood to Recommend

Aspect Unified IP

If you are a call center looking to take advantage of agents being able to work in both an inbound and outbound capacity at the same time I think Aspect is a no-brainer. There is no CTI connectivity to deal with. It is all 100% seamless between all call types (inbound, dialer, manual). The tools are very intuitive, and the backend reporting tables are easy to use/query. If you are a smaller inbound only shop or even a small blend shop this product might be cost-prohibitive especially if it is an on-premise solution. In those cases, their cloud-based solution might make the most sense.
Joseph Burda profile photo

Feature Rating Comparison

Contact Center Software

Aspect Unified IP
9.0
Agent dashboard
Aspect Unified IP
8.5
Validate callers
Aspect Unified IP
9.0
Outbound response
Aspect Unified IP
9.0
Call forwarding
Aspect Unified IP
9.0
Click-to-call (CTC)
Aspect Unified IP
9.5
Warm transfer
Aspect Unified IP
9.0
Predictive dialing
Aspect Unified IP
9.5
Interactive voice response
Aspect Unified IP
9.0
REST APIs
Aspect Unified IP
9.0
Call scripts
Aspect Unified IP
9.0
Call tracking
Aspect Unified IP
9.5
Multichannel integration
Aspect Unified IP
8.0
CRM software integration
Aspect Unified IP
8.5

Workforce Optimization (WFO)

Aspect Unified IP
8.5
Inbound call routing
Aspect Unified IP
9.0
Omnichannel inbound routing
Aspect Unified IP
8.0
Recording
Aspect Unified IP
9.5
Quality management
Aspect Unified IP
9.0
Call analytics
Aspect Unified IP
8.5
Historical reporting
Aspect Unified IP
7.5
Live reporting
Aspect Unified IP
7.5
Customer surveys
Aspect Unified IP
8.5
Customer interaction analytics
Aspect Unified IP
9.0

Pros

Aspect Unified IP

  • When I administer and support this software for a few months, I can comment that, without a doubt, it is good software to start a call center with.
  • The main thing is to indicate that the software can be configured to have high availability with several servers that will help keep the service active.
  • You can count on several telephone lines that will be centralized in the appearance system.
  • The big advantage is that you have call recording and live video, you can also locate the video recordings of all the calls.
Jose Raul Faria profile photo

Cons

Aspect Unified IP

  • It needs build-in seamlessness of Channel - Omni channel is still not available
  • Aspect services are costly
  • Need to add AIML in Aspect
Bhosale Deepak profile photo

Alternatives Considered

Aspect Unified IP

I have not spent any time recently doing a detailed analysis of other vendors to comfortably answer this question. I will say that the last time I checked, the ability to have all 3 call types (inbound,outbound,and manual) managed in one convenient seamless platform was not available which is very important to me.
Joseph Burda profile photo

Return on Investment

Aspect Unified IP

  • My financial control has been much more controlled.
  • I identify in my indicators everything that has changed before and after having the service.
  • The results obtained can be appreciated just by checking my profits.
  • The objectives set according to this application and the annual cost is being adequate.
Jose Raul Faria profile photo

Pricing Details

Aspect Unified IP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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