The direct and correct way to organize the company is through effective communication
November 26, 2018
The direct and correct way to organize the company is through effective communication
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Aspect Unified IP
The company was going through a situation of disorderly and inaccurate communication, which is why I decided to take the advice of a friend and manage all calls with this application. It has been amazing to me how my internal and external clients have managed to organize many adequate things including its way of serving.
- When I administer and support this software for a few months, I can comment that, without a doubt, it is good software to start a call center with.
- The main thing is to indicate that the software can be configured to have high availability with several servers that will help keep the service active.
- You can count on several telephone lines that will be centralized in the appearance system.
- The big advantage is that you have call recording and live video, you can also locate the video recordings of all the calls.
- The reports are very basic.
- There may be a broader reporting line, perhaps with more detailed records.
- My financial control has been much more controlled.
- I identify in my indicators everything that has changed before and after having the service.
- The results obtained can be appreciated just by checking my profits.
- The objectives set according to this application and the annual cost is being adequate.
The seal of this service was through the revisions according to my corporate needs and I really needed a system that would manage all kinds of calls and support that would give me an active service for a better business management. In fact, he gave me and discovered additional services that the company is using correctly in their daily activities.