atSpoke (discontinued) vs. Azure StorSimple

Spoke is well suited to ingesting the myriad questions and requests I get throughout my workday. If I receive requests directly, they make it easy to change those requests into tickets, which helps my team track and demonstrate the work that we do. Spoke is also great for auto-answering common issues and questions. It only takes three of the same general question for it to start recognizing and offering the answer from our KB. Spoke has also been a great partner in helping our team be more efficient and more effective, something we never got with our old provider. I can’t emphasize enough that Spoke is NOT for external-facing helpdesks. It’s just not. It works best for teams that are supporting their own colleagues. I would also say that, at the moment, it doesn’t scale well past a few hundred users. They’re implementing features this year that will be more helpful for that sort of thing. But it does work great for remote support!

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Onsite storage needs and backing up to Azure.

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• Routes questions to the right team or person via Slack, email or text
• Obtain status updates on current job requests
• Allows IT to follow up more efficiently on the job requests from employees

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• Performance via the SSD drives.
• Writes back to our Private Cloud via Azure.
• Easy to Admin via Web client interface.

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• Newer company, a lot of features on the road map that aren't yet available.
• A few bugs with the Slack integration.
• Filtering/searching tickets is not intuitive.

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• Additional fail-over functionality

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If I wanted to use just onsite storage the StorSimple device is already paid for.

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Any questions we've had were fielded in a very timely manner and their staff have been very helpful in our launch and ongoing inquiries. Internally, it has been very well received amongst staff and has increased efficiency, company wide

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Spoke is just... easier. Easier to set up and easier to use, for both admins and users. We already have asset management and didn’t necessarily need our ticketing system to be directly connected to it. We wanted a product that was friendly to use, not crazy expensive, and didn’t require us to purchase an implementation package and/or a multi-day training package to roll-out. It’s not rocket science!

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Easy to use and highly compatible with our MSFT Hyper-V environment

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• Spoke has been very cost efficient, more than paying for itself in gained productivity hours.

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• Great Folks on the MSFT Implementation team
• Great value on year 2

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info