Great tool for increased productivity!
May 28, 2019

Great tool for increased productivity!

Kristen Houston | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Spoke

We like Spoke because you are able to customize the needs of your specific organization and goals—from where are the light bulbs to how to host a meeting. It was fun to set up as a team and anticipate the questions that employees and students would want to ask and the software learns as it goes along and just gets better at its job.

Pros

  • Setup and training when first launching.
  • Learning how to make itself better over time.
  • High efficiency for a low investment.

Cons

  • It was a bit labor intensive to set up, but as mentioned they were very hands-on and fun to work with so it went very well.
  • Spoke has been very cost efficient, more than paying for itself in gained productivity hours.
Spoke works really well when you have questions, processes, etc.. that are frequently needed. It takes a lot of wasted time to answer these over and over and this tool cuts that way back. If your processes are intricate or not repeatable this may be less efficient.

Spoke Feature Ratings

Incident and problem management
9.0
Organize and prioritize service tickets
9
Expert directory
9
Service restoration
Not Rated
Self-service tools
9
Subscription-based notifications
9
ITSM collaboration and documentation
9
ITSM reports and dashboards
Not Rated
ITSM asset management
9.0
Configuration mangement
9
Asset management dashboard
Not Rated
Policy and contract enforcement
9
Change management
9.5
Change requests repository
10
Change calendar
9
Service-level management
Not Rated

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