Spoke is the best ticketing system!
Anonymous | TrustRadius Reviewer
June 27, 2019

Spoke is the best ticketing system!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Spoke

We currently use Spoke as our one and only ticketing system. We have every applicable team in there including Information Technology, Legal, Marketing, Human Resources, etc. The business problems that this software addresses are having a unified place where we can track all incoming service requests, track each team's SLA's, and get detailed reporting.
  • AI driven auto-responses based on KB entries.
  • Simple, intuitive user interface.
  • Built for all teams in your organization, not just Information Technology.
  • Newer company, a lot of features on the road map that aren't yet available.
  • A few bugs with the Slack integration.
  • Filtering/searching tickets is not intuitive.
  • Good cost for the value.
  • Great reporting features.
  • Great AI-driven auto responses to commonly asked questions.
Spoke outperforms ManageEngine Service Desk Plus on all levels. The user interface is a lot more user-friendly. Service Desk Plus did not offer any AI-driven auto-responses. They also did not offer any Slack integration which is the primary way (and preferred) that our employees prefer to put in tickets. This alone is worth its weight in gold.
Spoke is great for organizations that have a need to track tickets for multiple departments in one centralized place. It is also a good fit for places that have people that may be technically-challenged as the user interface is very easy to use. Also, AI auto-responses are great. Spoke might not be the best fit who are looking for more features.

Spoke Feature Ratings

Organize and prioritize service tickets
5
Service restoration
Not Rated
Self-service tools
Not Rated