Augment vs. ChannelOnline

Way too hard to hunt around Office365 admin since they make changes all the time. Augment I just go in and make the changes I need.

Incentivized

It would be ideal for a small solution provider looking for an entry level option to handle many of the company's functions at the same time. If customer relationship management, sales reporting, having a indexed eCommerce site, or having the ability to connect to 3rd party solutions is important to you; I would not go with ChannelOnline

• Checks location of user login
• Show us when something has made a change in our Office365
• Help us protect our clients Office365

Incentivized

• Detailed product information
• Product reviews
• Supplier Relationships

• A better way to setup Office365 the first time adding a clients
• A better way to make sure the Office365 is login to account.
• Better information of what application is installed on Office365

Incentivized

• Sales Reporting Features
• Product Documentation and Training
• Customer Relationship Management
• Account Management
• Supplier Integration
• New Release Information
• Search Engine Indexing
• Custom Solutions

Updates aren't valuable and don't see us ever being ahead of the competition with this solution. Feature enhancements that are released are just attempts to stay relevant with other ERPs in the industry. If you're trying to take your company to the next level this isn't going to be your solution unless you're a very small company

Does need some room for improvement. But pretty easy to get around at this point

Incentivized

The interface is pretty easy to use and get used to. It's the lack of account, product and customer management usability that hinders ChannelOnline

We are down for 5-20 minutes once or twice a month

Support Staff is very nice and friendly. Most are knowledgeable but other than phone support they're lacking in every category

We use two different products for security of Office365. But we get more information out of Augment where it counts.

Incentivized

New features are released twice a year. Often these releases are fixing bugs and will rarely be an enhancement that will take your company to another level of effectiveness

• I get emails everyday when a change has been made in Office365
• We feel more secure knowing we have a second pair of eyes helping us secure our Office365.
• Great to see where you clients are login in from. If we find a client out of their area we make a phone call to make sure that is where they are.

Incentivized

• It handles most business functions so the value is definitely there.
• Account Management is really inconvenient and will cost you hours of pay if you're in a business with a relatively medium-high employee turnover.
• It won't easily integrate at all with your website.
• Lead Management is pretty much non existent.
• Quotes and orders are fairly easy to manage so employee efficiency could rise.
• Training and readily available documentation on ChannelOnline is weak. This is especially true for new features.