Channel Online Review
August 04, 2014
Channel Online Review
Score 4 out of 10
Vetted Review
Verified User
Software Version
All
Modules Used
- All
Overall Satisfaction with CNET ChannelOnline
We utilize this cloud program for ERP purposes and it handles most of out business processes such as quotes, orders, ecommerce, account management, sales reporting, purchase orders and service orders. Our entire division of the company utilizes this program for most of the day. As an ERP it can handle almost all of our business problems with multiple modules bundled into one product.
- Detailed product information
- Product reviews
- Supplier Relationships
- Sales Reporting Features
- Product Documentation and Training
- Customer Relationship Management
- Account Management
- Supplier Integration
- New Release Information
- Search Engine Indexing
- Custom Solutions
- It handles most business functions so the value is definitely there.
- Account Management is really inconvenient and will cost you hours of pay if you're in a business with a relatively medium-high employee turnover.
- It won't easily integrate at all with your website.
- Lead Management is pretty much non existent.
- Quotes and orders are fairly easy to manage so employee efficiency could rise.
- Training and readily available documentation on ChannelOnline is weak. This is especially true for new features.
CNET ChannelOnline Support
| Pros | Cons |
|---|---|
Knowledgeable team Immediate help available Support cares about my success Quick Initial Response | Poor followup Not kept informed |
Yes - Rarely.
Their phone support is always friendly and knowledgeable. They will never try to rush you off the phone or feel ignorant.
Using CNET ChannelOnline
| Pros | Cons |
|---|---|
Relatively simple Technical support not required Familiar | Do not like to use Difficult to use Not well integrated Inconsistent |
- Building a quote
- Converting Orders
- Finding product information and documentation
- Sales Reporting
- Account Management
- Custom Product Management