Aurea Process vs. Kure

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...

Incentivized

Kure walks you through every step of a project with helpful tips for each question and you never get lost or confused. Great on your 1st project or your 100th. I like it for my quick win, small, and medium-sized projects.

• Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
• User-friendly UI
• Relatively painless implementation

Incentivized

• Project management guidance and solutions
• Team collaboration to streamline processes
• Provide useful information to a variety of companies

• Standard edition is significantly lighter touch than the (pricier) Enterprise version
• There are similar solutions on the market that are competitively prices and offer positive user experience
• Data migration can be tricky at times

Incentivized

• I’d like to see an RCA option for Safety Professionals
• Have demo cases to watch to see what data is needed and how each function works.
• Utilize VR boardrooms to conduct updates in VR

I don't have anything that I'm willing to share.

• As our customers vary in size and maturity, the ROI ranges accordingly.
• For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
• For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.

Incentivized

• Improved communication
• Standardized projects
• Create business case for investment