Aurea Process vs. Red Hat Fuse (discontinued)

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...

Incentivized

RedHat Jboss Fuse can be used perfectly to solve application integration or microservices implementation at the departmental or enterprise level. The wide quantity of connectors it provides allows any application to be integrated. Specific technical and programming knowledge is required to build the interfaces, therefore it is not so appropriate for those companies that do not have these employee profiles.

Incentivized

• Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
• User-friendly UI
• Relatively painless implementation

Incentivized

• Hybrid deployment (on-premise, private or public cloud) deployed on OpenShift.
• More than 200 connectors to connect practically everything.
• Scalability
• Pricing and Support

Incentivized

• Standard edition is significantly lighter touch than the (pricier) Enterprise version
• There are similar solutions on the market that are competitively prices and offer positive user experience
• Data migration can be tricky at times

Incentivized

• Better UI for drag and drop or no-coding integration.

Incentivized

RedHat JBoss Fuse has a strong user community, it's fully opensource and it's easy to license with world-class support. It also has strong integration with AMQP messaging system to bring much more control and visibility over integration patterns, messaging flows, and the overall system topology.

Incentivized

• As our customers vary in size and maturity, the ROI ranges accordingly.
• For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
• For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.

Incentivized

• Improve business process outcomes
• Improve process agility
• Reduce integration costs
• Reduces operations and monitoring costs

Incentivized