Auxesis Infotech vs. Ingram Micro

As I mentioned before- The professionalism and the communication these guys showed are worth praising. In the past, I have worked with other companies as well but never had this comfort and smooth work progress. Also, we believe no organization is perfect. So surely they can improve in the area like 24/7 support along with this it will be great if the after deployment support can be extended to 12 months from 6 months.

Works well if you want to 1) Fulfill your own eComm orders. 2) Want the ability to do dropship with 3rd party retailers. 3) Want LOT# control (e.g. if you're in the food industry). There are a plethora of companies that can do ecomm fulfillment but they don't have the ability to do option 2 & 3.

Incentivized

• On time delivery.
• Seamless workflow.
• Effective communication.

• Customer Support
• Technical Advice
• Fast accurate shipping and logistics

Incentivized

• they can improve in the area like 24/7 support
• support can be extended to 12 months from 6 months

• Very hard to find the products you're looking for on the site if you don't already know exactly what you're trying to find. Lots of similar/identical products with uninformative naming conventions.
• Poor faceted navigation.
• Entire site is painfully slow.
• The policy of automatically closing inactive accounts after 12 months, with no ability to re-open it upon customer request, is crazy.
• Pricing on most commonplace IT products (outside of things like HPE servers) is not competitive at all, it's almost always cheaper to just buy on Amazon, and even when Ingram is cheaper, the difference is so negligible it's pointless to bother.

Incentivized

Ingram Micro is the largest supplier of this type in New Zealand and as such we started to use them almost only for this reason.

Although we have had a very good customer experience and will continue to use Ingram Micro services in the future.

Incentivized