| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Avaya Call Center Elite | Score7.6 out of 10 | N/A | Avaya Call Center Elite is used to run a full-featured call center that handles inbound and outbound contacts, manageable with real-time and historical reporting insights. The CC Elite solution offers options for contact handling so customers are treated in a more efficient manner, enabling agents to more effectively respond to their needs. | N/A |
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| Considered Both Products | Chose Avaya Call Center Elite I've used a C Experience portal, Contact Center Elite for Avaya Symposium, and Symposium Express for other manufacturers. I've used the Cisco solution for the Cisco. I believe the Contact Center Elite is the easiest of all the products for the enterprise industry and it's got … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Avaya Call Center Elite Not nearly as good, but appropriate for smaller businesses, small to medium. So we've used any contact center of application we've used at least once. At least once. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Avaya Call Center Elite Avaya's feature is better and has better local partner support. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Avaya Call Center Elite I do not have any point of reference with other similar products. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Avaya Call Center Elite Avaya-based shop. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose Avaya Call Center Elite We like the ability to easily add CBA in CC Elite and the quality of the call. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose Avaya Call Center Elite Call Center Elite was more customer friendly. That could be the case because I am more familiar. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Avaya Call Center Elite N/A Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose Avaya Call Center Elite The call center has always been market-leading in customer journey and call delivery. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Avaya Call Center Elite When it comes to the core, the products in the market are similar. What is different is the bells and whistles and backend plumbing. One of the key criteria that we chose Elite was that we were using Avaya in the past, and system stability was excellent, plus the user … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Avaya Call Center Elite The two products are a good combination, especially if you are doing blended routing. I have been working with Avaya Call Center Elite just because I have worked with it longer than AEP. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info |
| Key User Insights | |
| Would buy again | |
91% Would buy again 29 Answers | |
| Delivers good value for the price | |
96% Delivers good value for the price 24 Answers | |
| Happy with the feature set | |
91% Happy with the feature set 29 Answers | |
| Lived up to sales and marketing promises | |
100% Lived up to sales and marketing promises 24 Answers | |
| Implementation went as expected | |
79% Implementation went as expected 19 Answers | |
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| Small Businesses |  Zendesk Talk Score8.2 out of 10 |
| Medium-sized Companies |  Genesys Multicloud CX (discontinued) Score8 out of 10 |
| Enterprises |  Bright Pattern Contact Center Score8.4 out of 10 |
| All Alternatives | View all alternatives |
| Avaya Call Center Elite | |
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| Likelihood to Recommend | 8.0 |
| Likelihood to Renew | 9.1 |
| Usability | 9.0 |
| Support Rating | 9.1 |
| Implementation Rating | 9.1 |
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