Overall Satisfaction with Avaya Call Center Elite
We use it for our contact center. We use both Contact Center Elite and Experience Portal. So this is when we're not doing IVR stuff. It provides a means for our customer base to get ahold of us to assist them with their vacations.
- The product will provide translations to our call center for agents have particular skills.
- I'm completely content with the way the product is.
- The product completely meets our business objective right now in a non-IVR environment.
I've used a C Experience portal, Contact Center Elite for Avaya Symposium, and Symposium Express for other manufacturers. I've used the Cisco solution for the Cisco. I believe the Contact Center Elite is the easiest of all the products for the enterprise industry and it's got the best user feel to be able to integrate it into your phone system.
Do you think Avaya Call Center Elite delivers good value for the price?
Yes
Are you happy with Avaya Call Center Elite's feature set?
Yes
Did Avaya Call Center Elite live up to sales and marketing promises?
Yes
Did implementation of Avaya Call Center Elite go as expected?
Yes
Would you buy Avaya Call Center Elite again?
Yes