Elite is Easy.
June 23, 2023
Elite is Easy.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Avaya Call Center Elite
We use Avaya to power our Contact center. Quiet is critical for our voice operations, including stability, voice quality, and analytics coupled with the WFO suite. Looking for enhanced automation, which is easy without creating the Techdebt, can be broadly integrated with minimal effort and open for future iterations.
- System Stability.
- Skill and attributes based routing.
- Easy to integrate and scale.
- Omnichannel capability in comparison to the market.
- Public cloud optionality in Australia.
- Root cause analysis.
- Gaps in deployment.
- Missing functionality, which took a while to fix.
- Ease of utilization.
When it comes to the core, the products in the market are similar. What is different is the bells and whistles and backend plumbing. One of the key criteria that we chose Elite was that we were using Avaya in the past, and system stability was excellent, plus the user experience remained consistent.
Do you think Avaya Call Center Elite delivers good value for the price?
Yes
Are you happy with Avaya Call Center Elite's feature set?
Yes
Did Avaya Call Center Elite live up to sales and marketing promises?
Yes
Did implementation of Avaya Call Center Elite go as expected?
No
Would you buy Avaya Call Center Elite again?
Yes