Avaya Communications API vs. Route Mobile Business Messaging

Avaya Communications API

25 Reviews and Ratings

Route Mobile Business Messaging

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Avaya Communications API	Score7.4 out of 10	N/A	Avaya Communications API (formerly Avaya CPaaS) supports the creation of communication apps providing IVR and automatic speech recognition, text-to-speech, SMS, or phone calls, or apply effects to communications (e.g. voice changer) as desired.	N/A
Route Mobile Business Messaging	N/A	N/A	Route Mobile provides real-time connected customer experiences with its Communications Platform as a Service (CPaaS), globally. With omni-channel workflows and a data-centric approach, the company's CPaaS solutions help businesses to create real-time, smart, and conversational customer experiences. Route Mobile's RCS Business Messaging is messaging solution that blends the simplicity of SMS with the interactivity of a rich app experience. Designed for enterprises of all…	N/A

Pricing

Avaya Communications API

Route Mobile Business Messaging

No answers on this topic

No answers on this topic

Pricing Offerings
Avaya Communications API	Route Mobile Business Messaging
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

—

—

Community Pulse
Key User Insights
	Avaya Communications API	Route Mobile Business Messaging
Considered Both Products	Avaya No answer on this topic	Route Mobile Limited No answer on this topic
	Would buy again
	100% Would buy again 5 Answers	No answers on this topic
	Delivers good value for the price
	100% Delivers good value for the price 5 Answers	No answers on this topic
	Happy with the feature set
	100% Happy with the feature set 5 Answers	No answers on this topic
	Lived up to sales and marketing promises
	100% Lived up to sales and marketing promises 5 Answers	No answers on this topic
	Implementation went as expected
100% Implementation went as expected 5 Answers	No answers on this topic

Best Alternatives
	Avaya Communications API	Route Mobile Business Messaging
Small Businesses	Telegram Score8.8 out of 10	Telegram Score8.8 out of 10
Medium-sized Companies	Telegram Score8.8 out of 10	Telegram Score8.8 out of 10
Enterprises	Telegram Score8.8 out of 10	Telegram Score8.8 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Avaya Communications API	Route Mobile Business Messaging
Likelihood to Recommend	8.4 (5 ratings)	- (0 ratings)
Usability	8.1 (3 ratings)	- (0 ratings)
Support Rating	8.1 (3 ratings)	- (0 ratings)

User Testimonials
	Avaya Communications API	Route Mobile Business Messaging
Likelihood to Recommend	Avaya The Avaya [One Cloud CPaaS (formerly Zang Cloud)] of course is very well suited for any business purpose where the automated sending or handing of SMS and voice conversations, but specifically being able to use the embedded "Voice Input" functionality allows you to combine Avaya CPaaS with Natural Language and AI with these multi channel inputs which brings the customer experience to another level! Incentivized Darryl Jackman Development Operations Read full review	Route Mobile Limited No answers on this topic
Pros	Avaya IVR Text to speech API Support RISHIRAJ MUKHERJEE Vice President Information Technology Read full review	Route Mobile Limited No answers on this topic
Cons	Avaya Native high quality speech-to-text and text-to-speech capabilities. WebRTC voice, video. WhatsApp connectivity. Venkatesh Krishnaswamy CEO and Founder Read full review	Route Mobile Limited No answers on this topic
Usability	Avaya Avaya OneCloud CPaaS and Spaces Learning make it easy for learners, coaches, and teachers to connect with each other – providing an engaging and effective learning experience. The intuitive user experience, natural collaboration environment, and real-time communications tools empower virtual education that is simple, hybrid, and interactive. Imagine a day-in-the-life of Mark Rowland, a home-based customer service adviser at a large telecommunications company. Mark was recently scheduled for some customer support training, based on identified gaps in his job performance. Mark starts on the “My Classes” screen. The home page for each topic includes a live feed of announcements, learning-related posts, and other activity. The People panel displays a list of all participants and provides an indication of who is currently online. Mark clicks the ‘Join Virtual Classroom’ button to join the next Virtual Coaching Session. Mark meets with a coach and several peers in a live video collaboration environment. Next, Mark clicks the Chat tab and quickly says hi to the group. The coach shares his screen and begins walking the learners through the latest internet connection process for broadband routers. Afterwards, Mark notices that a recording of the session is now available in the Stream. David James Clarke IV Chief Product Officer Read full review	Route Mobile Limited No answers on this topic
Support Rating	Avaya Avaya OneCloud CPaaS support has been excellent. Specifically: Onboarding new users (licensing) API integration support Client platform support for learners Seamless rollout of new features (and documentation) David James Clarke IV Chief Product Officer Read full review	Route Mobile Limited No answers on this topic
Alternatives Considered	Avaya We have tried many other CPaaS platforms including Twilio, Telnyx, Nexmo, SignalWire and Bandwidth. The Avaya CPaaS has the richest set of available features combined with the most competitive pricing model! Incentivized Darryl Jackman Development Operations Read full review	Route Mobile Limited No answers on this topic
Return on Investment	Avaya Time to market Improve customer service Alan Apawan Head of Development Read full review	Route Mobile Limited No answers on this topic
ScreenShots