[Avaya OneCloud] CPaaS as a good use case for building an IVR from scratch
November 12, 2021
[Avaya OneCloud] CPaaS as a good use case for building an IVR from scratch
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Avaya OneCloud CPaaS
Implementing CPaaS into our Business and IVR was a necessity and helped improve our scope in what we could offer from an IVR and customer service experience standpoint. The documentation was fantastic and the implementation was easy. The dashboard from the product Zang is extremely useful and the fact that other applications can be embedded in to CPaaS opens up plenty more automation opportunities. Had the pleasure of working with Anton from the Avaya team and he is super helpful, professional and made our journey to CPaaS extremely easy.
- IVR
- Text to speech
- API Support
- Default sound to play when waiting on the gather element, built into the XML.
- Php SDK needs some bug fixes, specially on the XSD reliance, as the XSD is evolving and should be referenced on the cloud.
- Text to speech
- Documentation on API
- Other app support
- Automating the IVR creation gives our business a new dimension.
CPaaS is tailor made for the IVR, the other Avaya products would not be as robust or scalable, with custom company/ERP logic.
Do you think Avaya Communications API delivers good value for the price?
Yes
Are you happy with Avaya Communications API's feature set?
Yes
Did Avaya Communications API live up to sales and marketing promises?
Yes
Did implementation of Avaya Communications API go as expected?
Yes
Would you buy Avaya Communications API again?
Yes