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Avaya Enterprise Cloud vs. Lumen Edge Private Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Avaya Enterprise Cloud
Score 7.5 out of 10
Enterprise companies (1,001+ employees)
Avaya Enterprise Cloud (replacing the former ReadyNow on OneCloud) is a secure, dedicated cloud solution for Avaya's enterprise level customers. The solution is presented as a fully compliant and protected private cloud with end-to-end security and built-in recovery measures, that are designed for scale. It is used to support cloud-based telephony and call control, voicemail and instant messaging, team engagement and conferencing, and mobility features and emergency calling.N/A
Lumen Edge Private Cloud
Score 7.0 out of 10
N/A
Lumen® Edge Private Cloud helps manage digital workloads and cloud ecosystems at scale. It is used to increase workload performance while accelerating innovation by optimizing latency‑sensitive apps with scalable private cloud computing and storage.N/A
Pricing
Avaya Enterprise CloudLumen Edge Private Cloud
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Avaya Enterprise CloudLumen Edge Private Cloud
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details——
More Pricing Information
User Ratings
Avaya Enterprise CloudLumen Edge Private Cloud
Likelihood to Recommend
8.6
(2 ratings)
7.0
(1 ratings)
User Testimonials
Avaya Enterprise CloudLumen Edge Private Cloud
Likelihood to Recommend
Avaya
With the Avaya tools and help of the support team we can implement mini applications to meet our staff needs quickly and efficiently
Verified User
Anonymous
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Lumen Technologies
CenturyLink Private Cloud is well suited for companies that are smaller and wouldn't have to undergo scaling for a longer time. Apart from that, it does well in almost all categories. It wouldn't actually be useful for bigger companies since the UI is a bit laggy sometimes and usually, it's not advisable for big companies.
Verified User
Anonymous
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Pros
Avaya
  • Seamless WFH connectivity
  • New interface and ease of working for agents
  • CX improvement
Sajal Haldar | TrustRadius Reviewer
Sajal Haldar
Practice Delivery Leader
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Lumen Technologies
  • robust framework
  • amazing customer support in case you're facing maintenance issues
  • collaborative ability is off the charts
Verified User
Anonymous
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Cons
Avaya
  • the Admin Portal needs to be improved to be much more robust
  • Support Teams need to understand the difference between on premise and in the cloud applications
Verified User
Anonymous
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Lumen Technologies
  • UI can be really improved, since it sometimes lags a lot
  • Very few know about the product, so they should advertise a bit more
  • There maybe scaling issues since it's a relatively smaller company compared to its competitors
Verified User
Anonymous
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Alternatives Considered
Avaya
Avaya Enterprise Cloud had the ability to give us a hosted private cloud over Genesys.
Sajal Haldar | TrustRadius Reviewer
Sajal Haldar
Practice Delivery Leader
Read full review
Lumen Technologies
It doesn't stack up that well against them, since these are big companies and have huge infrastructures and they provide smooth scaling features. However CenturyLink Private Cloud is a little concise and not many people know about it, so I feel like they should advertise more and try to improve their customer outreach.
Verified User
Anonymous
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Return on Investment
Avaya
  • when I retire my supervisor will not need to replace me
  • no more time spent on certificates and upgrades
Verified User
Anonymous
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Lumen Technologies
  • We reduced our cloud hosting costs a lot after switching to CenturyLink Private Cloud
  • Maintenance is very easy since there is documentation available for every part
  • It had some issues with the UI but we can neglect those considering the pricing options they provide.
Verified User
Anonymous
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ScreenShots