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Avaya Enterprise Cloud

Avaya Enterprise Cloud
Formerly Avaya OneCloud ReadyNow

Overview

What is Avaya Enterprise Cloud?

Avaya Enterprise Cloud (replacing the former ReadyNow on OneCloud) is a secure, dedicated cloud solution for Avaya's enterprise level customers. The solution is presented as a fully compliant and protected private cloud with end-to-end security and built-in recovery measures, that…

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Learn from top reviewers

Avaya Enterprise Cloud is enabling my business to grow

Rating: 9 out of 10
June 26, 2023
IncentivizedVetted ReviewVerified User
Avaya Enterprise Cloud has helped scale my business by enabling me to move away from an on-premises solution. Also, it opened up a lot more possibilities to improve my busines...
Continue reading
Sajal Haldar
Program Manager - Information Technology
Practice Delivery Leader
Wipro
Avaya Enterprise Cloud1 year of experience

Avaya Enterprise Private Cloud

Rating: 10 out of 10
June 23, 2023
IncentivizedVetted ReviewVerified User
we have moved our entire on premise telecom environment to the Avaya Enterprise Cloud and this has been very beneficial for our small telecommunications team as it frees up ou...
Continue reading
Verified user
Analyst
Avaya Enterprise Cloud1 year of experience
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Product Details

What is Avaya Enterprise Cloud?

Avaya Enterprise Cloud is a dedicated cloud communication and collaboration solution designed to enable enterprises and organizations around the world to create effortless and complete customer or constituent and employee experiences. It offers comprehensive contact center capabilities for a high-capacity, robust contact center and an extensive set of unified communications functions for the modern way of work, such as video meetings, conferencing, calling, messaging, mobility, and workstream collaboration.

Avaya Enterprise Cloud Competitors

Avaya Enterprise Cloud Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported LanguagesMultiple Languages available

Avaya Enterprise Cloud Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)0%
Enterprises (more than 500 employees)100%
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Comparisons

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Reviews and Ratings

(8)

Reviews

(1-2 of 2)
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Avaya Enterprise Cloud is enabling my business to grow

Rating: 9 out of 10
Incentivized
June 26, 2023
SH
Sajal Haldar
Practice Delivery Leader
Wipro (Information Technology & Services, 10,001+ employees)
Vetted Review
Verified User
Avaya Enterprise Cloud
1 year of experience
View profile
Use Cases and Deployment Scope
Avaya Enterprise Cloud has helped scale my business by enabling me to move away from an on-premises solution. Also, it opened up a lot more possibilities to improve my business by reselling new add on's ad value for customers. My tech support team, who service multiple customers, is very efficient with the use of Avaya Enterprise Cloud.
Pros and Cons
  • Seamless WFH connectivity
  • New interface and ease of working for agents
  • CX improvement
Likelihood to Recommend
Avaya Enterprise Cloud is very well suited for my customers and remote working. Avaya Enterprise Cloud is less suited where my customers have a strong need for region-based call terminations & security. In this case, we have to go ahead with the on-premises model.
Most Important Features
  • Call back assist
  • Omni channel
  • Voice bot
Return on Investment
  • Cost saving from on-premises decommissioning
Alternatives Considered
Avaya Enterprise Cloud had the ability to give us a hosted private cloud over Genesys.
Other Software Used

Avaya Enterprise Private Cloud

Rating: 10 out of 10
Incentivized
June 23, 2023
Verified User
Vetted Review
Verified User
Avaya Enterprise Cloud
1 year of experience
Use Cases and Deployment Scope
we have moved our entire on premise telecom environment to the Avaya Enterprise Cloud and this has been very beneficial for our small telecommunications team as it frees up our team to work on the issues that more directly affect our users and improve their tools and experiences
Pros and Cons
  • Configuring and providing Avaya Workplace for all staff
  • back end upgrades and certificates
  • excellent customer support and advocacy
Likelihood to Recommend
With the Avaya tools and help of the support team we can implement mini applications to meet our staff needs quickly and efficiently
Most Important Features
  • Avaya Workplace
  • redundancy
  • upgrades & certificates
  • support
Return on Investment
  • when I retire my supervisor will not need to replace me
  • no more time spent on certificates and upgrades
Alternatives Considered
because it met our organizations needs
Other Software Used
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