Item: Avaya Enterprise Cloud
Rating: 9
Author: Sajal Haldar

Use Cases and Deployment Scope

Avaya Enterprise Cloud has helped scale my business by enabling me to move away from an on-premises solution. Also, it opened up a lot more possibilities to improve my business by reselling new add on's ad value for customers. My tech support team, who service multiple customers, is very efficient with the use of Avaya Enterprise Cloud.

Pros and Cons

Seamless WFH connectivity
New interface and ease of working for agents
CX improvement

Interops capability and middle ware with BYOD
Omni channel on pure cloud needs more development

Most Important Features

Call back assist
Omni channel
Voice bot

Return on Investment

Cost saving from on-premises decommissioning

Alternatives Considered

Genesys Cloud CX

Avaya Enterprise Cloud had the ability to give us a hosted private cloud over Genesys.

Key Insights

Do you think Avaya Enterprise Cloud delivers good value for the price?

Yes

Are you happy with Avaya Enterprise Cloud's feature set?

Yes

Did Avaya Enterprise Cloud live up to sales and marketing promises?

Yes

Did implementation of Avaya Enterprise Cloud go as expected?

Yes

Would you buy Avaya Enterprise Cloud again?

Yes

Other Software Used

Verint Messaging

Likelihood to Recommend

Avaya Enterprise Cloud is very well suited for my customers and remote working. Avaya Enterprise Cloud is less suited where my customers have a strong need for region-based call terminations & security. In this case, we have to go ahead with the on-premises model.

Avaya Enterprise Cloud is enabling my business to grow

Overall Satisfaction with Avaya Enterprise Cloud