Avaya Enterprise Cloud vs. Rackspace Managed Private Cloud

With the Avaya tools and help of the support team we can implement mini applications to meet our staff needs quickly and efficiently

Incentivized

I used gsuite so they have many feature where expensive too on the other hand rackspace email solution is cheaper with limited facility.

Incentivized

• Seamless WFH connectivity
• New interface and ease of working for agents
• CX improvement

Incentivized

• Allies manipulation so that we can rename the email box easily.
• Microsoft Office support it's helps to use office 365
• Chat support for any error
• Price is reasonable
• No need to worry about configuration all are easy to use.

Incentivized

• the Admin Portal needs to be improved to be much more robust
• Support Teams need to understand the difference between on premise and in the cloud applications

Incentivized

• Need to be more cheaper
• Signature system improvement
• Spam protection should be more strong
• Custom url facility
• Storage Drive service

Incentivized

Avaya Enterprise Cloud had the ability to give us a hosted private cloud over Genesys.

Incentivized

Their service is complex. Need more technical skills to establish the service where rackspace is cheaper and easier to deploy

Incentivized

• when I retire my supervisor will not need to replace me
• no more time spent on certificates and upgrades

Incentivized

• Negative impact is nothing
• Positive support is no hardware required in office premises.
• Easily can manage any issues from control panel.

Incentivized