Axis Suite vs. FCS Hospitality Operations Management

Axis Suite is extremely valuable as a digital signage tool for organizational communications. If you have the need to get custom information/content out to employees in your organization, I highly recommend Axis Suite. Once it's up and running, the content management system is extremely easy to use--even for those who aren't good with technology. It might be less appropriate if you are a super small organization because of the price tag.

Incentivized

It is appropriate for running a hotel and using it to maintain pertinent information needed across the board for customers, requests, tracking trends and revenue.

Incentivized

• Easy to schedule large amounts of content and push it out to all of the digital screens in offices across the state
• Although I didn't handle implementation, I've heard from our technical team that install was a relatively easy process
• Customer support is stellar; I've always been provided a resolution to my issue when contacting Axis Suite customer support

Incentivized

• Tracking pertinent cusomter information.
• Providing a one stop solution to handling multiple needs for the hotel.
• Storing and computing data needed to monitor revenue and trends etc.
• Providing multiple solution for services such as housekeeping, communication among depts, and concierge.

Incentivized

• One slight issue is the complexity of Axis Suite design. It can be extremely complex to design custom content. My organization had to purchase "advanced configuration hours" to create a message that displayed weather information in all of our offices.

Incentivized

• Room for improvement would be that at times the system runs a little slower than we would like it to. When you are busy you need things to be at its best especially when creating a seamless experience for your guests.
• Keeping up to date with the ever growing software and adding a few more perks or enhancements.
• Shortening the time it takes to fix glitches in the system.

Incentivized

The program is amazing and there wouldn't be a reason not to continue. Go with what works, and this works.

Incentivized

In full transparency, I did not select Axis Suite. The service was selected by my boss. I inherited content management after she left and I moved into her role. Recently, I successfully pushed for a major software upgrade on the platform. I did this because I was pleased with Axis Suite and I felt like upgrading the content management system and look and feel of the digital signage was in my organization's best interest.

Incentivized

The system is really easy to use and to implement into your business. Training for the software is fairly easy which is important for new hires and so forth. When you think about any company which provides services in numerous ways, you really want a program that can be seamless throughout the department's and this software does just that.

Incentivized

• Increased efficient flow of information to internal audiences

Incentivized

• So far it has been an overall positive experience. It is easy to use, easy to train employees, and easy to implement into your business.
• It is very beneficial for tracking analytics and running much needed data to watch for trends.
• You can literally track everything down: hospitality needs, bedding costs, shipments, etc.

Incentivized